Overview
Join a growing e-commerce retailer. Our client is a successful and growing online retailer seeking a Customer Operations Coordinator to support customers throughout the order journey. This is a fast-paced, customer-focused role where you will manage orders, liaise with suppliers and delivery partners, resolve queries and ensure an outstanding customer experience from purchase through to delivery.
Responsibilities
- Processing and managing customer orders
- Responding to customer enquiries by phone and email
- Providing order and delivery updates
- Liaising with suppliers and logistics partners
- Resolving customer issues quickly and professionally
- Maintaining accurate customer and order records
- Supporting the smooth day-to-day running of the e-commerce operation
- Delivering exceptional customer service at every stage of the customer journey
Qualifications
- Previous experience within customer service, sales support, administration or operations
- Excellent communication skills
- Strong organisation and attention to detail
- Comfortable using business systems and Microsoft Office
- Positive, proactive and customer-focused
- Able to prioritise workload in a busy environment
What’s On Offer
- Competitive salary plus bonus
- Growing e-commerce business
- Friendly and supportive team
- Varied and rewarding role
Online Sales Operations Manager employer: Accomplish Today
Join a well-established e-commerce business in Lincolnshire, where you will be part of a dynamic operations team dedicated to delivering exceptional service. With a strong focus on accuracy and reliability, the company fosters a supportive work culture that values employee growth and development, offering opportunities for career advancement in a fast-paced environment. Enjoy the benefits of working on-site in a stable organisation that prioritises teamwork and innovation, making it an excellent employer for those looking to thrive in the e-commerce sector.
