At a Glance
- Tasks: Lead client implementations and enhance customer experience in payroll technology.
- Company: Market leader in umbrella and contractor payroll solutions with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and collaborative team.
- Why this job: Join a growing company and make a real impact on client success and service quality.
- Qualifications: Experience in payroll, strong knowledge of UK legislation, and excellent client-facing skills.
The predicted salary is between 60000 - 80000 € per year.
A market-leading provider of umbrella and contractor payroll technology, operating at the forefront of the UK temporary labour market. The business is recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery.
This is a senior Payroll / Project Manager position with a pure focus on implementations and customer experience within the umbrella and contractor payroll sector. The role does not involve running payroll. You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently.
Reporting into senior leadership, you will oversee structured implementations, manage the customer experience throughout the lifecycle, and act as a key liaison between customers, operations and product teams. A strong understanding of UK payroll legislation and batch payment mechanics is essential to credibly support clients and guide implementation decisions.
Key Responsibilities- Lead end-to-end client implementations within an umbrella and contractor payroll environment
- Own the customer onboarding and post-implementation experience, ensuring smooth system adoption
- Act as a senior operational contact for clients, providing guidance on compliant payroll set-up and processes
- Apply expert knowledge of UK payroll legislation to support accurate system configuration and best practice
- Ensure implementations align with high-volume and batch payment operating models
- Maintain and continuously improve implementation, onboarding and customer support processes
- Act as a conduit between customers and internal product teams, feeding back insights, issues and enhancement requirements
- Support service quality, risk management and client retention through proactive engagement
You will be an experienced professional from the umbrella or contractor payroll sector, with a strong background in implementations, service delivery or customer success.
Essential experience includes:
- Excellent knowledge of UK payroll legislation and umbrella payroll compliance
- Strong understanding of contractor payroll workflows and batch payment structures
- Proven experience delivering system implementations, onboarding or operational projects
- Client-facing experience within payroll, software or professional services environments
- Ability to operate credibly at senior stakeholder level without direct payroll processing responsibility
Payroll / Project Manager - Implementations & Customer Experience in Manchester employer: Accomplish Today
As a leading provider in the umbrella and contractor payroll technology sector, our company is committed to fostering a dynamic work environment that prioritises innovation and client satisfaction. We offer exceptional employee growth opportunities through continuous training and development, alongside a collaborative culture that values every team member's contribution. Located in the heart of the UK temporary labour market, we provide a unique chance to be part of a forward-thinking organisation that is dedicated to operational excellence and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll / Project Manager - Implementations & Customer Experience in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and project management sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, don’t hold back on sharing your knowledge of UK payroll legislation and implementation processes. This will help you stand out as a credible candidate.
✨Tip Number 3
Tailor your approach! Each company has its own culture and needs. Research the organisation you’re applying to and align your skills and experiences with their values and goals. This shows you’re genuinely interested and a great fit for their team.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it gives you a better chance of being noticed by our hiring team. Don’t miss out!
We think you need these skills to ace Payroll / Project Manager - Implementations & Customer Experience in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Payroll / Project Manager. Highlight your experience with implementations and customer experience, especially in the umbrella and contractor payroll sector. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to client onboarding and service delivery. Let us know how you can add value to our team!
Showcase Your Knowledge:Since this role requires a strong understanding of UK payroll legislation, make sure to mention any relevant qualifications or experiences. We love seeing candidates who are well-versed in compliance and can navigate complex payroll systems effortlessly.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Accomplish Today
✨Know Your Payroll Legislation
Make sure you brush up on UK payroll legislation before the interview. Being able to discuss specific laws and how they impact implementations will show that you’re not just familiar with the basics, but that you can also navigate complex scenarios.
✨Demonstrate Your Project Management Skills
Prepare examples of past projects where you led client implementations or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to manage multiple stakeholders effectively.
✨Understand the Company’s Systems
Research the company’s payroll technology and understand its features. Be ready to discuss how you would help clients adopt these systems and what best practices you would recommend for a smooth onboarding process.
✨Engage with Questions
Prepare thoughtful questions about the role and the company’s approach to customer experience. This shows your genuine interest in the position and helps you assess if the company aligns with your values and career goals.
