At a Glance
- Tasks: Manage online orders, handle customer queries, and ensure smooth operations.
- Company: Established e-commerce business in Lincolnshire with a focus on growth.
- Benefits: Competitive salary, supportive team environment, and opportunities for career development.
- Other info: Fast-paced environment with potential for continuous improvement and learning.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Organised, detail-oriented, and experienced in customer service or order management.
The predicted salary is between 25000 - 30000 £ per year.
An established and growing e-commerce business based in Lincolnshire is looking to recruit an E-commerce Customer Experience Executive to support its day to day operations. This is a process driven role, focused on the accurate handling of online orders, customer queries, and operational workflows. The position will suit someone highly organised, methodical, and detail-focused, who enjoys working in a structured environment and takes pride in getting things right first time.
Key Responsibilities
- Process and manage high volumes of online orders via Linnworks and internal systems
- Monitor and track order status, stock levels, and fulfilment progress
- Ensure accurate and timely order processing across multiple sales channels
- Handle customer service enquiries via email and inbound telephone calls
- Provide clear and professional updates relating to orders, deliveries and returns
- Resolve order queries and customer issues efficiently and accurately
- Liaise with couriers, suppliers and internal teams to ensure smooth order fulfilment
- Maintain high standards of data accuracy and system input at all times
- Support continuous improvements across e-commerce operations and processes
Customer Experience and Order Management Executive in Lincolnshire employer: Accomplish Today
Join a dynamic e-commerce business in Lincolnshire that values precision and customer satisfaction. With a strong focus on employee development, we offer a supportive work culture where your contributions are recognised and rewarded. Enjoy the benefits of a structured environment that fosters growth and innovation, making it an ideal place for those seeking a meaningful career in customer experience and order management.
