At a Glance
- Tasks: Lead client onboarding and ensure smooth transitions to our payroll platform.
- Company: Join a market-leading payroll technology provider in Greater Manchester.
- Benefits: Competitive salary, professional growth, and a collaborative office environment.
- Other info: Exciting career progression opportunities in a fast-growing tech business.
- Why this job: Make a real impact by helping clients succeed with innovative payroll solutions.
- Qualifications: Experience in payroll, strong client management skills, and knowledge of UK payroll legislation.
The predicted salary is between 40000 - 50000 £ per year.
£40,000 to £50,000 Greater Manchester Umbrella Payroll Technology | Office-Based | Excellent Working Environment
We’re working with a market-leading payroll technology provider that powers compliant umbrella and contractor payroll solutions across the UK temporary labour market. Renowned for high-volume processing, robust compliance, and outstanding customer service, they deliver scalable platforms trusted by umbrella companies, recruitment agencies, and contractor workforces.
About The Role
We’re looking for a Customer Growth Manager (Implementations & Onboarding) to play a pivotal role in the company’s continued growth. This is a specialist implementation and customer success position where you’ll own the full client journey — from initial onboarding to successful platform adoption.
Key Responsibilities
- Lead end-to-end client implementations and onboarding projects
- Deliver seamless transitions onto the payroll platform
- Act as the primary client contact during implementation
- Configure systems for high-volume payroll and batch payment processing
- Drive high adoption rates and deliver an exceptional customer experience
- Work closely with Operations, Compliance, and Product teams
- Manage client relationships, retention, and long-term success
Skills & Experience Required
- Solid background in umbrella payroll, contractor payroll, or payroll software
- Strong knowledge of UK payroll legislation and umbrella compliance
- Proven experience in implementations, onboarding, or customer success
- Understanding of contractor payroll processes and batch payment models
- Excellent stakeholder management and client-facing skills
What Is On Offer
Opportunity to join a fast growing, ambitious payroll technology business — high-impact role blending implementations, customer success, and process improvement — collaborative, professional office-based environment — real progression opportunities within payroll tech and customer operations.
If you’re an experienced payroll professional who thrives on helping clients succeed and loves delivering smooth implementations, this is a fantastic next step.
Customer Growth Manager in Needham Market employer: Accomplish Today Recruitment
Join a dynamic payroll technology provider in Greater Manchester, where you will thrive in a collaborative and professional office environment. With a strong focus on employee growth and development, this role offers the chance to make a significant impact on client success while enjoying a competitive salary and excellent benefits. Be part of a company that values innovation and customer satisfaction, providing you with unique opportunities to advance your career in the fast-evolving payroll sector.
Contact Details:
Accomplish Today Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Manager in Needham Market
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and tech industries. Attend events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and implementations. Think about your past experiences and how they relate to the role of Customer Growth Manager. We want you to shine!
✨Tip Number 3
Showcase your knowledge of UK payroll legislation and compliance during conversations. This will demonstrate your expertise and commitment to the role. We love seeing candidates who are well-informed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in the payroll tech space.
We think you need these skills to ace Customer Growth Manager in Needham Market
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Growth Manager. Highlight your experience in payroll technology, implementations, and customer success. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping clients succeed and how your skills can drive high adoption rates. Keep it engaging and relevant to the role.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Whether it’s successful onboarding projects or improved client retention, we love to see quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Accomplish Today Recruitment
✨Know Your Payroll Stuff
Make sure you brush up on your knowledge of UK payroll legislation and umbrella compliance. Being able to discuss specific regulations and how they impact client implementations will show that you’re not just familiar with the basics, but that you’re ready to tackle the complexities of the role.
✨Showcase Your Implementation Skills
Prepare examples from your past experiences where you successfully led client onboarding or implementation projects. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities and your commitment to delivering a seamless customer experience.
✨Understand the Client Journey
Familiarise yourself with the full client journey from onboarding to platform adoption. Be ready to discuss how you would manage client relationships and ensure high adoption rates, as this is crucial for the Customer Growth Manager role.
✨Engage with Stakeholders
Think about how you would collaborate with Operations, Compliance, and Product teams. Prepare to discuss your approach to stakeholder management and how you would ensure all parties are aligned during the implementation process, as this will be key to your success in the role.
