At a Glance
- Tasks: Lead client onboarding and ensure smooth transitions to our payroll platform.
- Company: Join a market-leading payroll technology provider with a focus on compliance and customer service.
- Benefits: Competitive salary, professional growth, and a collaborative office environment.
- Other info: Fast-growing company with great progression opportunities in payroll tech.
- Why this job: Make a real impact by helping clients succeed in their payroll journey.
- Qualifications: Experience in payroll, strong knowledge of UK legislation, and excellent client management skills.
The predicted salary is between 40000 - 50000 € per year.
£40,000 to £50,000 Greater Manchester Umbrella Payroll Technology | Office-Based | Excellent Working Environment
We’re working with a market-leading payroll technology provider that powers compliant umbrella and contractor payroll solutions across the UK temporary labour market. Renowned for high-volume processing, robust compliance, and outstanding customer service, they deliver scalable platforms trusted by umbrella companies, recruitment agencies, and contractor workforces.
About The Role
We’re looking for a Customer Growth Manager (Implementations & Onboarding) to play a pivotal role in the company’s continued growth. This is a specialist implementation and customer success position where you’ll own the full client journey — from initial onboarding to successful platform adoption.
Key Responsibilities
- Lead end-to-end client implementations and onboarding projects
- Deliver seamless transitions onto the payroll platform
- Act as the primary client contact during implementation
- Configure systems for high-volume payroll and batch payment processing
- Drive high adoption rates and deliver an exceptional customer experience
- Work closely with Operations, Compliance, and Product teams
- Manage client relationships, retention, and long-term success
Skills & Experience Required
- Solid background in umbrella payroll, contractor payroll, or payroll software
- Strong knowledge of UK payroll legislation and umbrella compliance
- Proven experience in implementations, onboarding, or customer success
- Understanding of contractor payroll processes and batch payment models
- Excellent stakeholder management and client-facing skills
What Is On Offer
Opportunity to join a fast growing, ambitious payroll technology business — high-impact role blending implementations, customer success, and process improvement — collaborative, professional office-based environment — real progression opportunities within payroll tech and customer operations.
If you’re an experienced payroll professional who thrives on helping clients succeed and loves delivering smooth implementations, this is a fantastic next step.
Customer Growth Manager employer: Accomplish Today Recruitment
Join a dynamic and innovative payroll technology provider in Greater Manchester, where you will thrive in a collaborative office environment that prioritises employee growth and development. With a strong focus on customer success and seamless implementations, this role offers the chance to make a significant impact while enjoying excellent benefits and a supportive work culture. As part of a fast-growing company, you'll have real opportunities for progression within the payroll tech sector, making it an ideal place for ambitious professionals looking to advance their careers.
Contact Detail:
Accomplish Today Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payroll and tech industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous implementations and customer success stories. This will help you stand out during interviews and demonstrate your expertise in the field.
✨Tip Number 3
Prepare for those interviews! Research the company’s culture, values, and recent projects. Tailor your answers to show how your experience aligns with their needs, especially in client onboarding and high-volume payroll processing.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Customer Growth Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Growth Manager role. Highlight your experience in payroll, implementations, and customer success. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about payroll technology and how you can drive client success. Keep it engaging and relevant to the role.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved client onboarding or increased adoption rates in previous roles. We love numbers and results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Accomplish Today Recruitment
✨Know Your Payroll Stuff
Make sure you brush up on your knowledge of UK payroll legislation and umbrella compliance. Being able to discuss these topics confidently will show that you’re not just familiar with the industry, but that you’re ready to hit the ground running.
✨Showcase Your Implementation Skills
Prepare specific examples from your past experiences where you successfully led client implementations or onboarding projects. Highlight how you managed client relationships and drove adoption rates, as this will resonate well with the role's responsibilities.
✨Understand the Client Journey
Familiarise yourself with the full client journey from onboarding to platform adoption. Be ready to discuss how you would ensure a seamless transition for clients and what strategies you would use to enhance their experience.
✨Engage with Stakeholders
Since this role involves working closely with various teams, think about how you’ve effectively managed stakeholder relationships in the past. Prepare to share your approach to collaboration and communication, as this will be key to your success in the position.
