Permanent, full-time | 100% office-based
Join a successful and growing online retailer where outstanding customer service and efficient administration sit at the heart of everything we do.
We are looking for a reliable, customer focused individual to provide first class support to our customers and keep our day to day operations running smoothly. Working as part of a small, supportive team, you will also need to be comfortable working independently, taking ownership of your workload and using your initiative to keep things moving.
Key Responsibilities
- Deliver exceptional customer service by responding promptly and professionally to enquiries by phone and email
- Provide clear order and delivery updates, keeping customers informed and reassured throughout their journey
- Process and manage customer orders with accuracy and attention to detail
- Maintain precise customer and order records to support smooth operations
- Resolve customer issues quickly, calmly and professionally
- Liaise with suppliers and logistics partners to ensure seamless order fulfilment
- Carry out general administrative duties that support the wider e-commerce team
- Work independently on a daily basis while collaborating closely within a small team
- Contribute to the efficient day-to-day running of a busy customer-focused operation
About You
- Previous experience in customer service, administration, sales support or operations
- Excellent written and verbal communication skills with a genuine desire to help people
- Strong organisational skills and a keen eye for detail
- Confident using business systems and Microsoft Office
- Positive, proactive and able to prioritise in a fast paced environment
- Comfortable working independently and taking ownership of tasks
- Able to thrive as part of a small, close-knit team
- A customer-first attitude and a calm, professional manner
What’s On Offer
- Competitive salary plus bonus
- Friendly, supportive small team in a growing e-commerce business
- Varied role that combines customer service with meaningful admin support
- Opportunity to work independently while being part of a collaborative team
- Chance to make a real difference to the customer experience every day
If you thrive on helping customers, enjoy well-organised administrative work, and are happy working both independently and as part of a small team, we would love to hear from you.
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