Customer Success Manager – Umbrella & Payroll
£45,000–£50,000 + Benefits | Stockport | Full-time | Office Based
Umbrella / contractor payroll experience required
If you understand umbrella payroll, contractor payroll and the temporary labour market, we want to hear from you.
Accomplish Today is recruiting a Customer Success Manager for an established and growing payroll technology business serving the umbrella, contractor and temporary workforce sectors.
This isn't a generic SaaS Customer Success position.
We're looking for someone who already understands the world our clients operate in. Someone who can talk confidently about payroll, understand the pressures facing umbrella and payroll providers, and build credibility with experienced industry professionals from day one.
You'll take ownership of two critical areas of the business: customer implementation and ongoing customer success.
You'll also lead the teams responsible for delivering them.
The Opportunity
Our client has developed award-winning payroll technology designed to make complex, high-volume payroll more accurate and efficient.
As the business continues to grow, so does the importance of getting the customer experience right.
That's where you come in.
You'll ensure new clients are implemented successfully, existing clients receive an exceptional service, and customer feedback reaches the people who can actually do something with it.
Sitting between customers, payroll operations, implementation and product, you'll have the industry knowledge to understand what clients are telling you and the leadership skills to turn that insight into action.
What You'll Be Doing
You'll take responsibility for the customer experience from implementation onwards, including:
Leading the Customer Experience and Implementation teams
Managing the successful onboarding and implementation of new payroll clients
Building strong relationships with umbrella companies, payroll providers and organisations operating within the temporary labour market
Acting as a senior point of contact for key clients
Conducting regular client reviews, calls and face-to-face visits
Understanding how clients use the payroll platform and identifyi...
Customer Success Manager employer: Accomplish Today Careers
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