At a Glance
- Tasks: Manage customer enquiries and provide top-notch support across various communication channels.
- Company: Join a reputable organisation known for investing in its people and delivering exceptional customer experiences.
- Benefits: Enjoy 24 days annual leave, professional development support, and a casual dress policy.
- Other info: Structured career progression and opportunities for professional qualifications await you!
- Why this job: Gain valuable experience in customer support while advancing your career in a supportive environment.
- Qualifications: Must have at least 12 months of office-based customer support experience.
The predicted salary is between 31500 - 38500 £ per year.
Altrincham | Hybrid Working (3 Days Office Based)
Easily commutable from Manchester, Sale, Trafford, Stockport, Wilmslow and surrounding areas.
Customer Support Specialist
Are you already working within office-based customer support and looking for a role that offers genuine career development, professional training and long-term progression?
We are recruiting for a Customer Support Specialist to join an established and growing organisation with an excellent reputation for investing in its people and delivering outstanding customer experiences.
This position would suit candidates with previous experience as a Customer Support Specialist, Customer Services Executive, Client Services Executive, Customer Experience Executive, Customer Support Advisor or Customer Service Executive within an office-based environment.
This is not an entry-level customer service opportunity.
Applicants must have previous office-based customer support experience, managing customer enquiries across telephone, email and written communication channels.
The Role
As a Customer Support Specialist, you will manage customer enquiries from initial contact through to resolution, providing a professional and efficient service across multiple communication channels.
Working within a structured service environment, you will take ownership of customer cases, maintain accurate records and collaborate with colleagues across the business to ensure an excellent customer experience.
Key Responsibilities
- Manage customer enquiries via telephone, email and written correspondence
- Take ownership of customer cases from initial contact through to resolution
- Deliver a high standard of customer service across multiple communication channels
- Build positive and professional customer relationships
- Maintain accurate customer records using internal systems
- Ensure all enquiries are handled within agreed service standards
- Liaise with internal departments to resolve customer queries efficiently
- Support complaint resolution and problem-solving activities
- Maintain strong attention to detail across all customer interactions
- Contribute to service improvement initiatives
Essential Experience
- Minimum 12 months experience within an office based customer service, customer support or client services role
- Experience handling customer enquiries by telephone and email
- Experience managing customer cases or ongoing customer enquiries
- Experience using CRM, customer management or case management systems
- Excellent written and verbal communication skills
- Strong administrative and organisational skills
- Experience working within a professional office environment
Desirable Experience
- Experience working against service level agreements
- Experience within financial services, professional services, insurance, property, legal or regulated sectors
- Complaint handling experience
- Customer retention or customer relationship management experience
- Career Development
The organisation offers structured career progression, ongoing professional development and support towards externally recognised qualifications.
Employees benefit from funded professional development together with dedicated study support and clear opportunities for advancement.
Benefits
- 24 days annual leave plus Bank Holidays
- Birthday leave
- Professional qualification support
- Up to six days paid study leave annually
- Structured training and development
- Clear progression opportunities
- Social events and recognition programmes
- Casual dress policy
- Long service awards
- Enhanced family benefits
- Mental health support services
- Personal accident insurance
- Complimentary fresh fruit
- Great Place to Work certified employer
Customer Support Specialist in Altrincham employer: Accomplish Today Careers
Join a prestigious financial services firm in Beverley as an Employee Benefits Adviser, where you will thrive in a hybrid working environment that values technical excellence and client relationships. With a competitive salary and generous bonuses, this role offers extensive administrative support and opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Accomplish Today Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Accomplish Today Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Accomplish Today Careers:Your cover letter is your chance to shine! Tell us why you want to work at Accomplish Today Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Accomplish Today Careers!
How to prepare for a job interview at Accomplish Today Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
