Deputy Home Manager - Ffordd Newydd (SA10) in Neath

Location: Ffordd Newydd, Skewen (SA10)

Salary: £15.45 – £16.05 per hour (Level 5 Qualified: £15.95 – £16.55 per hour)

Hours: Full-time (up to 40 per week)

About Ffordd Newydd

Ffordd Newydd is a residential transitional Mental Health service, supporting six individuals in their own studio apartments. We are passionate about enabling people to make their own choices about the support they receive and do everything we can to improve the health and wellbeing of those we support. We focus on building positive outcomes for everyone, providing person‑centred support that encourages independence and meets individual needs. Through our outcome‑focused approach, we help people maintain choice and control over their own lives.

Key Responsibilities

• Support the Care Home Manager in the overall management of the facility, including staff management, resident care, and administrative tasks.
• Assist in the recruitment, training, and supervision of care staff, ensuring compliance with regulatory standards and best practices.
• Oversee the assessment, care planning, and implementation of care plans for residents, ensuring their individual needs and preferences are met.
• Monitor and evaluate the quality of care provided, identifying areas for improvement and implementing necessary changes.
• Maintain accurate and up‑to‑date records, including resident files, staff rosters, and financial documents.
• Act as a point of contact for residents, families, and external stakeholders, addressing any concerns or inquiries promptly and professionally.
• Ensure compliance with relevant legislation, regulations, and company policies, promoting a safe and supportive environment for residents and staff.
• Participate in regular meetings and training sessions, contributing to the continuous professional development of the team.

What We’re Looking For

• Proven experience as a Deputy Manager (or a strong leadership role within supported living, care, or a similar setting).
• A relevant qualification in health or social care (e.g., NVQ Level 3, Diploma in Health and Social Care).
• Strong leadership skills with the ability to work collaboratively with others.
• Experience managing, motivating, and supporting staff teams.
• A commitment to delivering high standards of person‑centred care.
• Good knowledge of CQC regulations and best practice.

Benefits

• Annual Leave – 5.6 weeks inclusive of 8 public holidays.
• DBS Check Paid – Enhanced DBS check covered by Keys Group, including renewals.
• Qualifications & Career Development – Access to QCF qualifications and opportunities for further career advancement.
• Fair & Competitive Pay – Real Living Wage Employer status with pay scales that recognise qualifications and experience.
• Blue Light Card – Access to discounts and benefits at high‑street retailers and various other services.
• Referral Bonus – Share a £500 bonus with Keys Group for successful referrals that complete probation.
• Employee Assistance Program – Confidential support for wellbeing and work‑life balance.
• Circle – Hub for wellbeing, engagement and discounts across a range of services.
• NEST Pension Scheme – Match contributions of up to 3% from Keys Group.
• Long Service Awards – Recognition for long‑standing contribution.
• Cycle to Work Scheme – Save up to 42% on a new bike and accessories.
• Full Induction & Introductory Programme – Paid comprehensive onboarding.

Additional Information: All applicants must be over the age of 18.