Account Director - United Kingdom (London)

API is seeking a seasoned professional to join our company in the role of an Account Director. The position will be based remotely in the UK, London region. The Account Director is the client’s main point of contact. These roles will actively manage existing client relationships with our partners, focused on the best interests of our clients and API at all times.

Essential Functions

• Sourcing
  • Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus preassigned revenue quota.
  • Work closely with Research & Sourcing team to provide all details of a destination to ensure a seamless approach to sourcing the destination.
  • Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.
  • Total responsibility for ensuring the RFP results are documented in the customer destination presentation accurately and meet the needs of the client.
  • Strategic planning and organizing to maximize API revenue and client savings goals.
• Site Inspections
  • Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria.
• Contracting
  • Execute hotel contract negotiations on behalf of the Airline, including contract renewals and addendums.
  • Monitor market conditions in each serviced destination to ensure the best rates and contract terms are maintained.
  • Conduct risk management for each destination to proactively manage any potential risks to the contract.
• Day to Day Account Management
  • Work closely with the sales team to ensure client needs are met and share leads uncovered through communication with hotels and airlines.
  • Manage crew member feedback via our online portal for all assigned accounts.
  • Add new hotels to the system and ensure all information is accurate.
• Hotel Express
  • Ensure negotiated rates for Crew, Business and Leisure Travel are loaded and maintained properly on Hotel Express for clients.
• ACES
  • Verify all hotel contract information is loaded properly into ACES for OPS and Accounting.
  • Review ACES schedules monthly to ensure hotels are downloading their schedules.
• CRM
  • Ensure all revenue opportunities are in the CRM with accurate business start dates.
  • Maintain all flight information and ensure all deliverables are being met for a successful relationship.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Business Acumen
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency

Work Environment

This position operates in a remote work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Good Faith Compensation

The good faith salary compensation range for this position is 59,500 - 70,000 GBP annually.

Travel

This position requires travel up to 25%.

Required Education and Experience

• Established (at least 7+ years) of experience in the travel industry and working closely with hotels is a must.
• Bachelor’s degree in business administration, sales and marketing or related field.
• Ability to effectively manage workload in a fast-paced atmosphere.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Exceptional verbal and written communication skills.
• Customer service and client relationship skills.
• An organized self-starter who can work proactively and independently.

Preferred Education and Experience

• Bi-lingual in English / Spanish is a plus.

Who We Are

API is the global leader for crew accommodation solutions, changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived characteristics protected by applicable laws.