At a Glance
- Tasks: Manage export orders and build strong customer relationships in a dynamic environment.
- Company: Join Vinarchy, a global wine company redefining the industry with innovation.
- Benefits: Enjoy flexible working, annual wine allowance, and exclusive employee discounts.
- Other info: Modern office in Bristol with excellent career growth opportunities.
- Why this job: Be part of a passionate team making a real impact in the wine world.
- Qualifications: Experience in customer order management; no formal qualifications needed.
The predicted salary is between 30000 - 40000 € per year.
About Us
Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
About the role
In this role you will be responsible for the processing and management of export orders from receipt of order through to delivery and beyond. Ensuring orders are processed in-line with customer requirements and internal SLAs whilst maintaining and developing customer relationships.
Key Responsibilities Include:
- Processing and management of customer orders from receipt through to despatch and beyond.
- To regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.
- Maintain and develop customer relationships ensuring a collaborative approach.
- Being first point of contact for any issues that arise, completing RCA and putting in preventative measures.
- Creation of country specific documentation where applicable.
- To scan and store any third-party documentation within the shipment orders.
- To ensure documentation is processed accurately to distribute to customers in a timely manner (email or courier depending on customer’s requirements).
- Maintain customer shipment records including all relevant correspondence pertaining to the order, especially for audit purposes.
- To assist with other team members when on leave to ensure productivity continues.
Other Responsibilities Include:
- Promotional Compliance.
- Review root cause of DC to store failures.
- Smooth management of delivery of product to Distribution.
- Optimisation of delivery into all distribution centres.
- Managing system housekeeping.
- Efficient management of stock holding.
- Managing balance between Supplier and Customer stock levels.
What You’ll Bring:
Behavioural:
- Well organised.
- Motivated and adaptable.
- Team orientated.
- Ability to perform under pressure.
Functional:
- High level of attention to detail.
- Excellent communication and written skills.
- Ability to work independently and be a team player.
- Proficient in Microsoft Outlook & Excel.
- Knowledge of export documentation systems.
- Strong organisational skills.
Qualifications:
No formal qualifications required. Experience in customer order management and relationship building. Knowledge of export documentation desirable but not essential.
Why Join Us?
Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team.
You will also have access to:
- Annual wine allowance and access to unique wine specials.
- Flexible working (Up to 2 days working from home).
- Paid Parental Leave.
- Start your weekend early with our Fast Friday finishes!
- Modern office located in Bristol.
- Go Beyond Day - make a difference in your local community.
- Access to an extensive online learning library.
- Private Health Insurance.
- Discounts & Annual Flu Vaccination Program.
- Employee Assistance Program & Various exclusive employee discounts.
Ready to redefine your future? APPLY TODAY!
At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.
Our Company Values:
- Grow Together.
- Integrity In Every Drop.
- Own Our Impact.
- Simplify To Amplify.
Export Customer Service Executive employer: Accolade Wines
Vinarchy is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to excel in their roles while celebrating their successes. Located in Bristol, the company offers a competitive rewards package, flexible working arrangements, and unique benefits such as an annual wine allowance and community engagement opportunities, making it an attractive place for passionate individuals looking to grow in the global wine industry.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the wine industry, especially those connected to Vinarchy. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Vinarchy's wines and their markets. Show us you're passionate about what we do and how you can contribute to our mission of redefining wine.
✨Tip Number 3
Practice your communication skills! As an Export Customer Service Executive, you'll need to keep customers in the loop. Role-play with a friend to nail down how you’d handle different scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Vinarchy team.
We think you need these skills to ace Export Customer Service Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Export Customer Service Executive role. Highlight your experience in customer order management and relationship building, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves regular communication with customers and stakeholders, it's essential to demonstrate your excellent written communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Organisational Skills:Being well-organised is crucial for this position. In your application, mention any relevant experiences where you've successfully managed multiple tasks or projects. We love to see how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to review your application and get you on the path to joining our amazing team at Vinarchy!
How to prepare for a job interview at Accolade Wines
✨Know Your Wine and Export Basics
Familiarise yourself with the basics of wine production and export documentation. Understanding the terminology and processes will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Discuss how you've managed customer orders or maintained records in previous roles, as this is crucial for the Export Customer Service Executive position.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the role involves regular communication with customers and stakeholders, demonstrating strong verbal and written communication skills during the interview will be key.
✨Demonstrate Team Spirit
Vinarchy values teamwork, so be ready to share experiences where you collaborated effectively with others. Highlight how you’ve supported colleagues and contributed to a positive team environment.
