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- Tasks: Manage customer relationships and optimise service levels in a hybrid part-time role.
- Company: Accolade Wines is a global leader in the wine industry, passionate about extraordinary experiences.
- Benefits: Enjoy a wine allowance, unique specials, and an anniversary day off, plus access to online learning.
- Why this job: Join a dynamic team, make a real impact, and enjoy a flexible work environment.
- Qualifications: Experience in Supply Chain, Demand Planning, and proficiency in Microsoft Office required.
- Other info: This role offers 12.5 hours per week, with a mix of home and office work.
The predicted salary is between 21600 - 36000 £ per year.
The driving force behind our business is our people – we have over 1,000 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.
We are now recruiting for a Customer Relationship Manager to join our Customer Service and Operations team. The role is responsible for driving the quality of relationships at stocks, store level, seasonal, and allocations. You will be responsible for the integration of supplier and customer at the forefront of communication.
This is a hybrid role working from home and the office each week. This is a part-time role working 12.5 hours per week over Monday and Tuesday.
Key responsibilities include:- Regular contact with Customers, supporting our continuity of approach through strong ownership of service levels by using real-time data.
- Working with the Customer Service Manager and Demand Planners to optimise service levels and ongoing logistical solutions for key assigned customers.
- In conjunction with Customer Service and Warehouse & Distribution teams, provide Supply Chain and Planning support and contact for assigned customers - daily, weekly and monthly interaction.
- Provide recommendations and solutions both internally and externally with regards to service levels, on-shelf availability, and depot availability in order to optimise sales and overall availability.
- Day-to-day responsibility for the Supply Chain Service Level Agreements with assigned customers.
- Co-ordinate ongoing strategic discussions with regards to Supply Chain solutions for assigned customers.
- Proven track record in Supply Chain, Demand Planning and Customer Collaboration.
- Microsoft Office knowledge, Excel, Word & PowerPoint.
- Experience of own supplier ordering systems.
Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business. You will also have access to:
- A wine allowance and access to unique wine specials
- Accolade Wines Anniversary day off
- Go Beyond Day - making a difference in your local community
- Access to an extensive online learning library
Customer Relationship Manager employer: Accolade Wines
Contact Detail:
Accolade Wines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the wine industry and Accolade Wines specifically. Understanding their products, values, and market position will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Accolade Wines on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Relationship Manager role, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as this role requires data analysis and reporting. Consider taking a short online course to enhance your proficiency, which will show your commitment to the role and your ability to handle the required tasks.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your skills in supply chain management and customer collaboration. Being able to articulate how you've successfully managed relationships and optimised service levels will set you apart from other candidates.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Relationship Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in Supply Chain, Demand Planning, and Customer Collaboration. Use specific examples to demonstrate your achievements in these areas.
Showcase Technical Skills: Mention your proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. If you have experience with supplier ordering systems, be sure to include that as well, as it is relevant to the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the role and how you can contribute to the company. Make sure to convey your passion for customer service and your ability to optimise service levels.
How to prepare for a job interview at Accolade Wines
✨Show Your Passion for Customer Relationships
Make sure to express your enthusiasm for building strong customer relationships. Share examples from your past experiences where you successfully managed customer interactions and how it positively impacted the business.
✨Demonstrate Supply Chain Knowledge
Be prepared to discuss your understanding of supply chain processes and demand planning. Highlight any relevant experience you have in optimising service levels and managing logistics, as this is crucial for the role.
✨Familiarise Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Office, especially Excel, make sure to brush up on your skills. Be ready to discuss how you've used these tools in previous roles to analyse data or create reports.
✨Prepare Questions About the Company
Research Accolade Wines and prepare thoughtful questions about their operations and culture. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
