Security Head Door Man - Hospitality

Accolade Security has an exciting new career opportunity, for security team leader , to work in a high- value hospitality venue.

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

Main Duties:

1. Team Supervision & Coordination

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Oversee the security team before, during, and after events.

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Assign posts and patrol areas to security personnel.

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Conduct briefings to communicate event-specific risks, emergency procedures, and team roles.

2. Crowd Control

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Monitor crowd behavior to prevent disturbances, fights, or overcrowding.

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Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.

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Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).

3. Access Control

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Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).

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Supervise bag checks, metal detector use, and ticket scanning areas.

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Intervene if any unauthorized access or security breach occurs.

4. Emergency Response

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Act as the point of contact during emergencies (e.g., medical, fire, violence).

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Coordinate evacuations or lockdowns if needed, following venue protocols.

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Liaise with first responders, including police, fire, and medical services.

5. Incident Reporting & Documentation

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Record and report incidents such as thefts, injuries, or conflicts.

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Complete post-event security logs and reports for management.

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Collect witness statements if necessary.

6. Communication

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Maintain constant communication with other team leaders, control room, and event managers.

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Use radios or other tools to relay important information swiftly.

7. Customer Service

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Maintain a calm, approachable demeanor while enforcing rules.

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Assist guests with directions or concerns while maintaining vigilance.

8. Compliance & Safety Checks

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Ensure all security practices comply with legal regulations and venue policies.

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Check emergency exits, fire extinguishers, and safety systems before events.

9. Staff Mentorship & Development

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Train new security personnel in protocols, customer service, and emergency response. xiskglj

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Provide real-time feedback and coaching during shifts.

Person Specification:

Must have SIA (Door Supervisor) License

Must have First Aid Certification

Must have 2 years of experience in security supervisory role

Excellent customer service skills

Excellent communication skills

Must have Right to work permit

Must have 5 year checkable work history

Benefits:

* Flexible working

* Holiday Pay entilement

* Full induction and training programme including continuous development

* Competitive pay rates

* Company pension

Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing