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- Tasks: Lead a security team in a vibrant hospitality venue, ensuring safety and smooth operations.
- Company: Accolade Security, a leader in providing top-notch security services.
- Benefits: Flexible hours, holiday pay, competitive rates, and ongoing training.
- Why this job: Join a dynamic team and make a real difference in guest safety and experience.
- Qualifications: SIA License, First Aid Certification, and 2 years of supervisory experience required.
- Other info: Supportive environment with a focus on mental health and career development.
The predicted salary is between 36000 - 60000 £ per year.
Accolade Security has an exciting new career opportunity for a security team leader to work in a high-value hospitality venue.
Main Duties:
- Team Supervision & Coordination
- Oversee the security team before, during, and after events.
- Assign posts and patrol areas to security personnel.
- Conduct briefings to communicate event-specific risks, emergency procedures, and team roles.
- Crowd Control
- Monitor crowd behavior to prevent disturbances, fights, or overcrowding.
- Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.
- Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).
- Access Control
- Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).
- Supervise bag checks, metal detector use, and ticket scanning areas.
- Intervene if any unauthorized access or security breach occurs.
- Emergency Response
- Act as the point of contact during emergencies (e.g., medical, fire, violence).
- Coordinate evacuations or lockdowns if needed, following venue protocols.
- Liaise with first responders, including police, fire, and medical services.
- Incident Reporting & Documentation
- Record and report incidents such as thefts, injuries, or conflicts.
- Complete post-event security logs and reports for management.
- Collect witness statements if necessary.
- Communication
- Maintain constant communication with other team leaders, control room, and event managers.
- Use radios or other tools to relay important information swiftly.
- Customer Service
- Maintain a calm, approachable demeanor while enforcing rules.
- Assist guests with directions or concerns while maintaining vigilance.
- Compliance & Safety Checks
- Ensure all security practices comply with legal regulations and venue policies.
- Check emergency exits, fire extinguishers, and safety systems before events.
- Staff Mentorship & Development
- Train new security personnel in protocols, customer service, and emergency response.
- Provide real-time feedback and coaching during shifts.
Person Specification:
- Must have SIA (Door Supervisor) License
- Must have First Aid Certification
- Must have 2 years of experience in security supervisory role
- Excellent customer service skills
- Excellent communication skills
- Must have Right to work permit
- Must have 5 year checkable work history
Benefits:
- Flexible working
- Holiday Pay entitlement
- Full induction and training programme including continuous development
- Competitive pay rates
- Company pension
Accolade Security is committed to equal opportunities and offers an Employee Assistance to all employees to support good mental health and wellbeing.
Security Head Door Man - Hospitality in London employer: Accolade Security
Contact Detail:
Accolade Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Head Door Man - Hospitality in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality and security sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings at venues like Accolade Security.
✨Tip Number 2
Prepare for interviews by practising common questions related to security and customer service. Think about scenarios you’ve faced in previous roles and how you handled them. This will help us showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Don’t forget to highlight your SIA License and First Aid Certification during conversations. These qualifications are key in our industry, and mentioning them upfront can set you apart from other candidates.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Accolade Security.
We think you need these skills to ace Security Head Door Man - Hospitality in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in security supervision and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your SIA license and First Aid certification!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Head Door Man role. Share specific examples of your past experiences that relate to team coordination and emergency response.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, we want to see how you can maintain constant communication with your team and guests.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Accolade Security!
How to prepare for a job interview at Accolade Security
✨Know Your Stuff
Familiarise yourself with the specific duties of a Security Head Door Man. Understand crowd control techniques, emergency response protocols, and how to enforce venue policies. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Leadership Skills
As a team leader, it's crucial to highlight your experience in supervising and coordinating teams. Prepare examples of how you've successfully managed security personnel in past roles, including any challenges you faced and how you overcame them.
✨Emphasise Customer Service
In hospitality, customer service is key. Be ready to discuss how you maintain a calm and approachable demeanour while enforcing rules. Share specific instances where you’ve assisted guests or resolved conflicts effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in emergencies. Think about past experiences where you had to act quickly and decisively. Practising these scenarios can help you articulate your thought process during the interview.
