At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional service in a dynamic hotel environment.
- Company: Join Accor, a global leader in hospitality with over 5,500 hotels worldwide.
- Benefits: Enjoy free stays, discounted rates, and continuous learning opportunities.
- Other info: Flexible hours and opportunities for advancement in a supportive, inclusive workplace.
- Why this job: Be part of a team that creates memorable experiences while growing your career.
- Qualifications: Customer service skills and a positive attitude are essential; training provided.
The predicted salary is between 12 - 14 £ per hour.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
As our next Multi Skilled Night Team Member, you will:
- Extend a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for our guests.
- Convey the image of the brand and the hotel.
- Have the ability to multi-task and have a proactive personality in this busy hands-on role.
- Provide guests with a single point of contact throughout their stay.
- Be ready to assist at any stage of the guests' stay, from welcome to farewell.
- Handle and resolve any guest feedback in the most efficient and satisfying manner.
- Promote the company’s ALL loyalty programme.
- Prepare all the documents required for the day.
- Assist in Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
- Offer an attentive and personalised service.
- Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
- Assist in setting up, breaking down, and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cook and support buffet setups and ensure the area is replenished as necessary.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
What we are looking for:
- A self-starter with the ability to work unsupervised.
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
As part of our team you can have:
- Free night stays in our UK hotels.
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
One more thing… By working at ibis Budget Sheffield Centre- St Mary's Gate you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Multi Skilled Team Member (F/M/X) in Sheffield employer: Acco
Join AccorInvest UK, a leading hospitality employer in the vibrant heart of London, where we prioritise employee growth and development within a dynamic culinary team. Enjoy competitive compensation, a collaborative work culture, and opportunities to enhance your culinary skills through regular training sessions. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making it an excellent place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Skilled Team Member (F/M/X) in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Acco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Acco
Don't be shy about reaching out to Acco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi Skilled Team Member (F/M/X) in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Acco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Acco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
