At a Glance
- Tasks: Manage bookings and ensure a seamless experience for guests.
- Company: Join a leading hotel group committed to diversity and inclusion.
- Benefits: Free hotel stays, discounts, and continuous learning opportunities.
- Other info: Opportunities for growth across 5,000 hotels globally.
- Why this job: Be part of a dynamic team enhancing guest experiences worldwide.
- Qualifications: 2 years in reservations or customer service, tech-savvy, and great communication skills.
The predicted salary is between 24000 - 30000 € per year.
As a Reservations Agent, you’ll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments. You’ll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You’ll also support other departments and help ensure guests enjoy a seamless experience.
Responsibilities
- Managing individual and group bookings (7 rooms or more) with or without catering.
- Handling enquiries and confirming reservations.
- Managing payments and tracking changes.
- Communicating arrangements clearly across departments.
- Using Opera Cloud and ResaWeb for accurate records and reports.
- Providing excellent customer service and teamwork to ensure a seamless guest experience.
Qualifications
- At least 2 years’ experience in reservations or customer service, preferably in hotels.
- Proficiency with ResaWeb and Opera Cloud, and comprehensive knowledge of reservation procedures.
- Understanding of group bookings procedures and expectations.
- Exceptional customer service and smooth communication abilities, both written and spoken.
- Must speak and write fluent English with professional business correspondence skills.
- Tech-savvy with Office365 and a continual interest in technological tools that simplify and enhance performance.
- Exceptional organisational skills and attention to detail.
- Sharp problem-solving skills and the ability to stay calm under pressure.
- Flexibility to work mornings, late shifts, weekends and holidays as needed.
- Minimum of a high school or vocational diploma (a degree in hospitality or tourism is a plus).
- Solid grasp of the travel industry and hotel operations.
- Stellar multitasking and numerical skills.
- A keen hunger for knowledge that benefits both personal growth and work excellence.
Benefits
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world at Accor Hotels.
- Continuous learning and development through the Accor Academy.
- Support for wellbeing in professional and personal life.
- Opportunities to grow experience across 5,000 hotels in over 100 countries.
- Participation in initiatives to build a more inclusive and sustainable world.
- Additional benefits and perks focused on personal growth and professional excellence.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reservations Agent (M/F/X) employer: Acco
As a Reservations Agent at Accor, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and wellbeing. With benefits like free night stays in UK hotels, discounted rates worldwide, and continuous learning opportunities through the Accor Academy, you will be supported in both your professional and personal development. Join us to be part of a global network of over 5,000 hotels, where your contributions help create memorable experiences for guests while fostering a culture of teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent (M/F/X)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Agent role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to customer service and handling bookings. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Opera Cloud and ResaWeb if you haven't already. Being able to talk confidently about these systems during interviews will definitely give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to highlight your experience in managing group bookings and your knack for excellent customer service to catch our eye.
We think you need these skills to ace Reservations Agent (M/F/X)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight your experience with group bookings and customer service, and mention any familiarity with Opera Cloud and ResaWeb. We want to see how you fit into our team!
Show Off Your Communication Skills:Since clear communication is key in this role, ensure your written application reflects your ability to convey information effectively. Use professional language but keep it friendly – we love a personable touch!
Highlight Your Attention to Detail:In the hospitality industry, details matter! Use your application to showcase examples of how you've successfully managed bookings or handled enquiries with precision. We appreciate candidates who can keep everything organised and running smoothly.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acco
✨Know Your Systems
Familiarise yourself with Opera Cloud and ResaWeb before the interview. Being able to discuss your experience with these systems will show that you're tech-savvy and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to ensure a guest's satisfaction, as this is crucial for the Reservations Agent role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the job involves communicating arrangements across departments, demonstrating your communication skills during the interview will be key.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past. Highlight your problem-solving skills and ability to stay calm under pressure, as these traits are essential for managing bookings and ensuring a seamless guest experience.
