At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth stay.
- Company: Join the vibrant team at Ibis London Heathrow Airport.
- Benefits: Enjoy competitive pay, discounts, free meals, and 28 days holiday.
- Other info: Great career growth opportunities in a dynamic hotel environment.
- Why this job: Be part of a fun, energetic team creating memorable experiences for guests.
- Qualifications: Fluency in English and a passion for customer service.
The predicted salary is between 14.8 - 14.8 £ per hour.
Contract Type
Permanent / Flexible hours
Salary
£14.80per hour
Our mission at I bis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Viv Up program with direct access to GP, high street discounts and many more
Job Description
- Provide efficient guest registration, check-in, and check-out services.
- Maintain accurate guest accounts and offer helpful, precise information.
- Handle guest requests promptly, courteously, and efficiently throughout their stay.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally, transferring them as needed.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys, guest data, and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition and used appropriately.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
- Continuously strive for total customer satisfaction through proactive service.
Qualifications n/a
Additional Information
A little more information
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356rooms, within very close proximity to London Heathrow Airport.
The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
- #J-18808-Ljbffr
Reception Team Member employer: Acco
ibis budget London Heathrow Central offers an exciting opportunity for a Commis Chef to thrive in a dynamic and fast-paced kitchen environment. With a strong emphasis on teamwork, you will benefit from Accor's extensive global network, enjoying perks such as discounted hotel stays and restaurant meals, alongside ample opportunities for personal and professional growth. Join us to be part of a supportive team that values your contributions and fosters a culture of excellence.
