At a Glance
- Tasks: Ensure a seamless guest experience during night shifts and conduct nightly audits.
- Company: Join the Accor Group, a global leader in hospitality with over 5,600 hotels.
- Benefits: Earn £15.30 per hour with exclusive industry benefits and career growth opportunities.
- Other info: Diverse and inclusive environment with limitless opportunities to grow.
- Why this job: Be part of a caring team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15 - 15 € per hour.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Join our team as a Night Reception Team Member where you will play a crucial role in ensuring a seamless guest experience during their stay. In this position, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.
What you’ll do...
- Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
- Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Ensure accuracy in guest billing and resolve any discrepancies
- Collaborate with various departments to address guest needs and ensure satisfaction
- Monitor and report any suspicious activities
- Maintain cleanliness and organization at the front desk area
- Perform any additional tasks as required during the night shift
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Reception Team Member employer: Acco
At Accor, we pride ourselves on being a leading force in responsible hospitality, offering our Night Reception Team Members a vibrant and supportive work culture at the ibis London Heathrow Airport. With a commitment to employee growth, you will have access to exclusive benefits and opportunities to explore various career paths within our extensive global network. Join us to make a meaningful impact while being part of a team that values your individuality and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Reception Team Member role. The more you show your enthusiasm, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how you can showcase your passion for hospitality and your ability to create memorable experiences for guests. We want to see that Heartist® spirit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a simple gesture that reflects your commitment to the role.
We think you need these skills to ace Night Reception Team Member
Some tips for your application 🫡
Show Your Heart:When writing your application, let your passion for hospitality shine through. We want to see how you connect with the idea of being a Heartist® and what that means to you in the context of providing exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Night Reception Team Member role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your ability to handle late-night operations and guest inquiries.
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can maintain a friendly demeanour while also being reliable and efficient during night shifts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Acco
✨Know Your Hospitality Basics
Brush up on the fundamentals of hospitality before your interview. Understand what it means to be a Heartist® and how you can contribute to creating memorable experiences for guests. Familiarise yourself with the Accor Group's values and how they align with your own.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of a Night Reception Team Member.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest inquiries. Practice responding to common situations you might encounter during a night shift, such as dealing with a billing discrepancy or a guest complaint.
