At a Glance
- Tasks: Welcome guests, handle queries, and ensure smooth hotel operations during the night.
- Company: Join ibis budget London Heathrow Central, part of the global Accor family.
- Benefits: Free UK hotel stays, 50% restaurant discounts, and career growth opportunities.
- Other info: Enjoy a dynamic role with training and support in a diverse environment.
- Why this job: Be the friendly face that makes a difference for guests at night.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 22000 - 26000 € per year.
At ibis budget London Heathrow Central, our mission is simple - to create memorable moments for our guests by connecting hearts from arrival to farewell. We are a busy airport hotel with 307 rooms, welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check-in and a comfortable place to rest. That is where our Night Team makes all the difference.
By joining us, you will become part of Accor, a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.
As part of our team, you can enjoy:
- Free night stays in our UK hotels and 50% discount in Accor restaurants - T&Cs apply
- Discounted hotel rates across Accor hotels worldwide
- Learning and development through Accor Academy
- Support for your wellbeing, both professionally and personally
- Career opportunities across a global hotel network
- The chance to take part in initiatives that support a more inclusive and sustainable world
- Many more benefits and perks designed to help you grow and bring your personality to work
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central. As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep.
You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your main responsibilities will include:
- Welcoming guests warmly during the night and delivering a smooth check-in and check-out experience
- Handling guest queries, requests and complaints in a professional and helpful manner
- Carrying out hotel safety and security checks during the night
- Supporting guests who may require special attention or assistance
- Assisting other departments with basic night-time operational needs
- Preparing reports and handovers for the morning team
- Ensuring the reception area remains clean, organised and ready for the next shift
- Acting confidently and responsibly in emergency situations, following hotel procedures
- Helping create a positive guest experience from arrival to farewell
You will be trained in all front of house related functions, hotel safety procedures, and the systems needed to support you in the role. To help you understand the guest journey first-hand, we will also arrange a one-night stay for you so you can experience the hotel from a guest’s perspective.
This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome - even at 3am, when everyone involved is running on airport coffee and pure determination.
We are looking for someone who is confident, reliable, and passionate about hospitality. You will be a good fit for this role if you:
- Have previous experience in hotel reception, guest service, or a similar customer-facing role
- Have previous experience with Opera Cloud
- Are confident dealing with guests in person, by phone and by email
- Can work independently during night shifts
- Are calm, responsible and able to handle unexpected situations professionally
- Have strong communication skills
- Are organised and accurate with administrative tasks
- Are comfortable using hotel systems, or willing to learn
- Understand the importance of safety, security and guest wellbeing
- Enjoy working as part of a team, while also being able to manage tasks independently
Previous experience with night audit procedures or hotel reception systems would be an advantage, but full training will be provided. Most importantly, we are looking for someone with the right attitude: friendly, dependable, guest-focused and ready to bring their personality to the role.
Ready to discover more? We would love to hear from you.
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Night Auditor (M/F/X) employer: Acco
At ibis budget London Heathrow Central, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As part of the Accor family, you will enjoy exceptional benefits such as free night stays in UK hotels, discounted rates worldwide, and extensive learning opportunities through the Accor Academy, all while contributing to memorable guest experiences in a dynamic airport setting. Join us to grow your career in hospitality and be part of a team that truly cares about your professional and personal wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor (M/F/X)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel, be ready to introduce yourself and share why you’d be a great fit for the Night Auditor role. Keep it friendly and confident!
✨Tip Number 3
Show up at the hotel! If you’re nearby, pop in and ask to speak with the manager. A face-to-face chat can make a lasting impression and shows you’re genuinely interested in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so keep checking back!
We think you need these skills to ace Night Auditor (M/F/X)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you passionate about hospitality and why you’d be a great fit for our Night Team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hotel reception or customer service. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acco
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis budget London Heathrow Central. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the face of the hotel during late hours. Prepare examples from your past experiences where you handled guest queries or complaints effectively. Highlight your ability to stay calm under pressure and how you ensure guests feel welcomed, even at odd hours.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to deal with unexpected situations, especially in a hospitality setting. Be ready to discuss how you approached these challenges and what solutions you implemented. This will showcase your reliability and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This shows that you're not just interested in the job, but also in being part of a supportive work environment.
