At a Glance
- Tasks: Welcome guests and ensure their stay is smooth and enjoyable during the night.
- Company: Stylish ibis Styles hotel in vibrant Southwark, London.
- Benefits: Training, discounts on stays, and perks at Accor hotels worldwide.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Join a dynamic team and enhance guest experiences in a lively environment.
- Qualifications: Strong customer service skills and ability to work in a team.
The predicted salary is between 24000 - 28000 £ per year.
ibis Styles London Southwark is a stylish and affordable hotel in the heart of London’s Southwark neighbourhood, just a short walk from London Bridge, Borough Market, and the Southbank. It blends creative design with practical comforts, offering 154 well‑appointed rooms, free Wi‑Fi and a lively bar.
The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment for all guests during the night.
Your responsibilities will include:
- Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
- Checking that details of regular guests are updated using Guest History.
- Ensuring all diary events, flags and specials are actioned.
- Checking and passing on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensuring all account postings are accurate and necessary paperwork produced.
- Ensuring an accurate cashiering balance is performed at the completion of shifts.
- Completing all audit tasks as specified by the Night Auditor's checklist.
- Performing any other duties within the employee’s range of competence as required by management.
Qualifications
- Excellent customer service skills.
- Great organisational and administration skills.
- Ability to work as part of the Night Reception Team providing an efficient, effective and attentive service to all guests.
- Strong communication skills and a pro‑active approach to work.
- Ensuring that guests are completely satisfied at every stage of their stay, from check‑in to check‑out.
- Working closely with the Night Team Leader to produce reports, monitoring results and auditing controls in place.
- Ideally have a good knowledge of Opera.
- Right to work in UK.
Benefits
- Training and development programmes.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks – subject to T&C).
- Uniforms and dry cleaning.
- Employee Advisory Service.
- Recommend a Friend Scheme.
- Discounts in shops and hotel partners.
Night Auditor employer: Acco
ibis Styles London Southwark is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity meets comfort. Employees benefit from comprehensive training and development programmes, alongside unique perks such as complimentary stays in UK hotels and discounts across Accor properties worldwide. With a strong emphasis on guest satisfaction and teamwork, this role provides ample opportunities for personal growth and career advancement within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Acco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Acco
Don't be shy about reaching out to Acco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Acco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Acco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
