At a Glance
- Tasks: Welcome guests, handle feedback, and ensure hotel security during night shifts.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Other info: Enjoy a dynamic work environment with a focus on teamwork and personal growth.
- Why this job: Be part of a team that creates memorable experiences for guests every night.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
- Night Reception Team Member / Multi Task Team Member
- Part-time
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Part-Time
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
- Promoting company’s ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Competent in taking Reservations, upselling where possible to maximise on average room rates.
- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
- Carries out night audit and daily closure.
- Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
- Ensures all areas public areas are cleaned.
- Works to meet hotel quality and financial targets.
- Required to attend training sessions by company during daytime.
- Working hours include weekends and public holidays.
- This is a permanent night shift averaging 39hours per week.
- Previous Customer Service Experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- F&B experience will be an added advantage.
- Well organised.
- Team spirit.
Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.
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Night Reception Team Member / Multi Task Team Member in Luton employer: Acco
ibis budget London Heathrow Central offers an exciting opportunity for a Commis Chef to thrive in a dynamic and fast-paced kitchen environment. With a strong emphasis on teamwork, you will benefit from Accor's extensive global network, enjoying perks such as discounted hotel stays and restaurant meals, alongside ample opportunities for personal and professional growth. Join us to be part of a supportive team that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Member / Multi Task Team Member in Luton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Acco and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Reception Team Member / Multi Task Team Member in Luton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Acco that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Acco.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Acco get a sense of who you are beyond your experience!
How to prepare for a job interview at Acco
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Acco and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
