At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage daily operations.
- Company: Join ibis London Luton Airport, part of a global hospitality leader.
- Benefits: Supportive team environment with growth opportunities and career progression.
- Other info: Dynamic role with flexible shifts and a focus on teamwork.
- Why this job: Be a Heartist and create memorable moments for guests while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
ibis London Luton Airport is seeking an experienced and motivated Front Office Manager to lead our Front Office team and ensure the delivery of exceptional guest experiences. This role is ideal for a passionate hospitality professional with strong leadership skills, operational knowledge, and a commitment to service excellence. The Front Office Manager will oversee all front-of-house operations, ensuring smooth daily performance, high guest satisfaction, and effective team management whilst supporting the hotel’s commercial and operational objectives.
Key Responsibilities- Manage the daily operations of the Front Office department, ensuring efficient and professional service at all times.
- Lead, motivate, coach, and develop the Front Office team to create a positive and high-performing working environment.
- Oversee guest arrivals, departures, reservations, billing, and guest relations to ensure a seamless guest journey.
- Deliver exceptional customer service and maintain high standards in line with brand expectations.
- Handle guest complaints and service recovery professionally and effectively.
- Coordinate group arrivals and departures with all relevant hotel departments.
- Maintain excellent communication with Housekeeping, Maintenance, Food & Beverage, and other operational teams.
- Monitor lobby presentation and ensure all front-of-house areas are maintained to a high standard.
- Ensure compliance with company procedures and health & safety standards.
- Utilise the Property Management System (PMS) accurately for reservations, room allocations, reporting, and operational management.
- Support revenue growth through upselling initiatives and proactive guest engagement.
- Monitor guest feedback and online reviews, implementing improvements where required.
- Conduct team training, inductions, appraisals, and ongoing performance management.
- Participate in management meetings, daily briefings, and operational planning sessions.
- Support the hotel management team in achieving departmental and overall business targets.
- Previous experience in a Front Office supervisory or management role within the hospitality industry.
- Strong leadership and people management skills.
- Excellent customer service and communication abilities.
- Strong organisational and problem solving skills.
- Experience using hotel Property Management Systems (PMS) (OPERA CLOUD).
- Ability to work in a fast-paced environment and manage multiple priorities.
- Commercial awareness and a proactive approach to driving guest satisfaction and revenue.
- Flexibility to work shifts, including weekends and holidays.
At ibis London Luton Airport, you will become part of a supportive and energetic team within one of the world’s leading hospitality groups. We are committed to developing our people and creating opportunities for growth, progression, and success. If you are passionate about hospitality, leadership, and creating memorable guest experiences, we would love to hear from you.
Front of House Manager in Luton employer: Acco
At ibis London Luton Airport, part of the renowned Accor network, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member's contribution. With a strong commitment to employee development, we offer numerous opportunities for growth and advancement within the hospitality industry, all while ensuring a positive impact on our guests and the environment. Join us to be a part of a dynamic team where your passion for service excellence can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're eyeing a specific hotel, pop in and introduce yourself. A friendly chat with the team can leave a lasting impression and might just lead to an opportunity that’s not even advertised yet.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. For a role like Front of House Manager, think about how you can embody their vision of responsible hospitality and share examples from your experience that align with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at ibis London Luton Airport.
We think you need these skills to ace Front of House Manager in Luton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you embody the spirit of a Heartist.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight relevant skills and experiences that align with the job description, especially your leadership abilities and operational knowledge.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this exciting opportunity at ibis London Luton Airport.
How to prepare for a job interview at Acco
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and the Accor network. Research their approach to hospitality and think about how your experience aligns with their commitment to service excellence. This will show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you’ve motivated and developed your team. Think about specific situations where you’ve handled challenges or improved guest satisfaction through your leadership.
✨Practice Customer Service Scenarios
Expect questions about handling guest complaints and service recovery. Prepare by thinking of real-life examples where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to exceptional customer service.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.
