At a Glance
- Tasks: Manage bookings and ensure seamless guest experiences with excellent customer service.
- Company: Join a leading hotel group committed to diversity and inclusion.
- Benefits: Enjoy free stays, discounts, and continuous learning opportunities.
- Other info: Flexible shifts and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team in the hospitality industry and grow your career globally.
- Qualifications: 2 years in reservations or customer service, tech-savvy, and great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
As a Reservations Agent, you’ll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering, including handling enquiries, confirming reservations, managing payments, tracking changes, and ensuring all arrangements are clearly communicated across departments. You’ll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You’ll also support other departments and help ensure guests enjoy a seamless experience.
Responsibilities
- Managing individual and group bookings (7 rooms or more) with or without catering.
- Handling enquiries and confirming reservations.
- Managing payments and tracking changes.
- Communicating arrangements clearly across departments.
- Using Opera Cloud and ResaWeb for accurate records and reports.
- Providing excellent customer service and teamwork to ensure a seamless guest experience.
Qualifications
- At least 2 years’ experience in reservations or customer service, preferably in hotels.
- Proficiency with ResaWeb and Opera Cloud, and comprehensive knowledge of reservation procedures.
- Understanding of group bookings procedures and expectations.
- Exceptional customer service and smooth communication abilities, both written and spoken.
- Must speak and write fluent English with professional business correspondence skills.
- Tech-savvy with Office365 and a continual interest in technological tools that simplify and enhance performance.
- Exceptional organisational skills and attention to detail.
- Sharp problem-solving skills and the ability to stay calm under pressure.
- Flexibility to work mornings, late shifts, weekends and holidays as needed.
- Minimum of a high school or vocational diploma (a degree in hospitality or tourism is a plus).
- Solid grasp of the travel industry and hotel operations.
- Stellar multitasking and numerical skills.
- A keen hunger for knowledge that benefits both personal growth and work excellence.
Benefits
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world at Accor Hotels.
- Continuous learning and development through the Accor Academy.
- Support for wellbeing in professional and personal life.
- Opportunities to grow experience across 5,000 hotels in over 100 countries.
- Participation in initiatives to build a more inclusive and sustainable world.
- Additional benefits and perks focused on personal growth and professional excellence.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reservations Agent (M/F/X) in London employer: Acco
As a Reservations Agent at Accor, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and wellbeing. With benefits like free night stays in UK hotels, discounted rates worldwide, and continuous learning opportunities through the Accor Academy, you will be supported in both your professional and personal development. Join a company that values teamwork, exceptional customer service, and a commitment to creating a sustainable future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent (M/F/X) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Practice your interview skills! Get a friend to do a mock interview with you, focusing on common questions for Reservations Agents. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Opera Cloud and ResaWeb if you haven't already. Mentioning your proficiency in these systems during interviews can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservations Agent (M/F/X) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Agent role. Highlight your experience with group bookings and customer service, as well as your familiarity with systems like Opera Cloud and ResaWeb. We want to see how you fit into our team!
Show Off Your Communication Skills:Since clear communication is key in this role, ensure your written application reflects your ability to convey information effectively. Use professional language and structure your application well, so we can see your attention to detail right from the start.
Highlight Your Tech Savviness:Mention any experience you have with tech tools, especially Office365, Opera Cloud, and ResaWeb. We love candidates who are comfortable with technology, so don’t shy away from showcasing your skills in this area!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Acco
✨Know Your Systems
Familiarise yourself with Opera Cloud and ResaWeb before the interview. Being able to discuss how you've used these systems in past roles will show your tech-savviness and readiness for the job.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you went above and beyond to ensure a seamless experience for guests.
✨Demonstrate Attention to Detail
Bring up instances where your attention to detail made a difference, especially in managing bookings or handling payments. This will highlight your organisational skills and ability to manage multiple tasks effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since communication is key in this role, being able to express yourself well during the interview will reflect your capability to communicate arrangements across departments.
