At a Glance
- Tasks: Ensure a seamless guest experience during night shifts and manage hotel operations.
- Company: Join the Accor Group, a global leader in hospitality with over 5,600 hotels.
- Benefits: Earn £15.30 per hour, enjoy exclusive sector benefits, and gain recognition for your efforts.
- Other info: Explore limitless career opportunities within a diverse and inclusive environment.
- Why this job: Be part of a caring team, grow your skills, and create memorable experiences.
- Qualifications: No specific qualifications required, just a passion for hospitality and great customer service.
The predicted salary is between 15 - 15 £ per hour.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Salary: £15.30 per hour
Join our team as a Night Reception Team Member where you will play a crucial role in ensuring a seamless guest experience during their stay. In this position, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.
What you’ll do:
- Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
- Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Ensure accuracy in guest billing and resolve any discrepancies
- Collaborate with various departments to address guest needs and ensure satisfaction
- Monitor and report any suspicious activities
- Maintain cleanliness and organization at the front desk area
- Perform any additional tasks as required during the night shift
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Reception Team Member in London employer: Acco
At Accor Group, we pride ourselves on being a leader in responsible hospitality, offering a vibrant work culture where every Night Reception Team Member can thrive as a Heartist®. With exclusive benefits, opportunities for personal and professional growth, and a commitment to diversity and inclusion, you will find a supportive environment at ibis London Heathrow Airport that values your contributions and fosters meaningful experiences for both guests and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Member in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research the Accor Group and its brands. Knowing their values and what it means to be a Heartist® will show you're genuinely interested and prepared.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique self shine through. The hospitality industry loves authenticity, so don’t hold back!
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart from other candidates. It shows you’re keen and proactive!
We think you need these skills to ace Night Reception Team Member in London
Some tips for your application 🫡
Show Your Heart:When writing your application, let your passion for hospitality shine through. We want to see how you connect with the idea of being a Heartist® and what that means to you in the context of providing exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Night Reception Team Member role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your ability to handle late-night operations and guest inquiries.
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can create a welcoming atmosphere for guests, so let your personality come through while maintaining a professional tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Accor!
How to prepare for a job interview at Acco
✨Know Your Hospitality Basics
Brush up on the fundamentals of hospitality before your interview. Understand what it means to be a Heartist® and how you can contribute to creating memorable experiences for guests. Familiarise yourself with the Accor Group's values and how they align with your own.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you resolved issues or went above and beyond for a guest. This will demonstrate your ability to handle inquiries and concerns professionally, which is crucial for a Night Reception Team Member.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks during a busy night shift. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about team dynamics, opportunities for growth within the company, or how they ensure a supportive environment for their staff. This shows your genuine interest in the role and the company culture.
