At a Glance
- Tasks: Ensure smooth overnight operations and provide exceptional guest service.
- Company: Join a dynamic hospitality team in London.
- Benefits: Free meals, paid holidays, and free stays at Accor Hotels.
- Other info: Flexible overnight shifts with opportunities for growth.
- Why this job: Perfect for night owls who love customer service and problem-solving.
- Qualifications: Experience in hospitality, strong analytical skills, and customer-focused attitude.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in London, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction. This position offers an exciting opportunity for individuals who thrive in a dynamic hospitality environment and possess strong analytical and organizational skills.
- Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports.
- Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies.
- Provide exceptional customer service during check-ins, check-outs, and throughout the night shift.
- Assist guests with inquiries, requests, and problem-solving to ensure a positive experience.
- Maintain a safe and secure environment for both guests and employees.
- Generate and distribute various financial and operational reports.
- Collaborate with other departments to address any guest-related issues or concerns.
- Monitor and update room inventory and availability.
- Handle credit card transactions and other forms of payment accurately.
- Perform additional front desk duties as needed during the night shift.
Qualifications
- Proven experience as a Night Auditor or in a similar role within the hospitality industry.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent customer service orientation with a guest-focused approach.
- Proficiency in hotel management software (e.g., OPERA Cloud) and Microsoft Excel.
- Clear and confident communication skills, both written and verbal.
- Basic accounting knowledge and ability to handle financial transactions accurately.
- Flexibility to work overnight shifts and adapt to a fast-paced environment.
- Ability to work independently and make decisions in the absence of daytime management.
- Strong time management and organizational skills.
- High school diploma or equivalent; associate's degree in hospitality or related field preferred.
- Knowledge of hotel operations and front desk procedures.
Additional Information
- Free meals on duty.
- Paid holidays.
- Free stays in Accor Hotels within UK.
- Cycle to work scheme.
Night Auditor - Part Time in London employer: Acco
Join AccorInvest UK, a leading hospitality employer in the vibrant heart of London, where we prioritise employee growth and development within a dynamic culinary team. Enjoy competitive compensation, a collaborative work culture, and opportunities to enhance your culinary skills through regular training sessions. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making it an excellent place for passionate individuals to thrive.
