At a Glance
- Tasks: Manage bookings and ensure amazing guest experiences across all departments.
- Company: Acco, a leading hospitality brand in Greater London.
- Benefits: Free hotel stays, discounts at restaurants, and more perks.
- Other info: Exciting opportunities for growth in the hospitality industry.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: 2 years in reservations or customer service, tech-savvy, and organised.
The predicted salary is between 25000 - 30000 £ per year.
Acco in Greater London is seeking a Reservations Agent to manage individual and group bookings, ensuring seamless guest experiences across departments.
Key responsibilities include:
- Handling enquiries
- Managing payments
- Using systems like Opera Cloud and ResaWeb to maintain accurate records
The ideal candidate has at least 2 years of experience in reservations or customer service, is tech-savvy, and possesses exceptional organizational skills.
The role offers numerous benefits, including free hotel stays and discounts at Accor Restaurants.
Guest Experience & Group Reservations Specialist in London employer: Acco
Acco in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as complimentary hotel stays and discounts at Accor Restaurants, team members enjoy a rewarding experience while developing their skills in a dynamic environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Group Reservations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead on a role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to guest experience and reservations. Think about how your past experiences align with what Acco is looking for, especially your tech-savvy skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. They want to see how you can enhance the guest experience at Acco.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to manage those bookings like a champ!
We think you need these skills to ace Guest Experience & Group Reservations Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in reservations or customer service. We want to see how your skills align with the role of a Guest Experience & Group Reservations Specialist, so don’t hold back on showcasing your tech-savviness and organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest experiences and how you can contribute to our team. Keep it engaging and relevant to the job description – we love a personal touch!
Show Off Your Tech Skills:Since we use systems like Opera Cloud and ResaWeb, it’s a good idea to mention any relevant software experience you have. If you’ve worked with similar systems before, let us know – it’ll give you an edge in the application process!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Acco
✨Know Your Stuff
Before the interview, make sure you’re familiar with the systems mentioned in the job description, like Opera Cloud and ResaWeb. Brush up on how they work and be ready to discuss your experience with similar tools.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you’ve gone above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to ensure seamless guest experiences, which is key for this role.
✨Be Organised
Since the role requires exceptional organisational skills, come prepared with a structured approach to managing bookings. You could even outline how you prioritise tasks when handling multiple reservations at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about team dynamics or how they measure guest satisfaction. This shows you’re genuinely interested in contributing to their success.
