At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join the friendly team at IBIS Budget London Whitechapel, part of Accor.
- Benefits: Earn £14.80/hour, enjoy free hotel stays, discounts, and complimentary meals.
- Other info: Flexible shifts with opportunities for career growth across 5,000 hotels worldwide.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Strong multitasking skills and a passion for guest relations required.
The predicted salary is between 30000 - 30000 £ per year.
Must be eligible to live and work in the UK and possess a current work visa. All applicants must provide documented evidence of eligibility as part of the recruitment process.
Contract – Full Time (5 days working between Monday & Sunday).
Act as the face of IBIS Budget London Whitechapel, extending a warm welcome to guests and putting their well-being at the heart of everything you do. Be present and visible in the lobby, establishing a warm and personalized relationship with guests to create memorable moments. Prioritise guest relations while following required administrative procedures. Anticipate guests’ needs, handle requests for information and connect them with the appropriate team members. Assist the Food & Beverage team when needed, including jumping to the bar and helping guests. Deliver consistent and memorable service to all guests. Collaborate with the team to ensure every guest leaves with a wish to return. Perform Food & Beverage related tasks such as checking ordered meals upon collection from the kitchen and delivering them to guests. Maintain clean and tidy tables and service areas in accordance with procedure manuals. Provide efficient, friendly, and professional service, ensuring all guests have a positive experience. Maintain an upbeat, sparkling personality and quickly build rapport in a fast-paced environment.
Qualifications
- Excellent multitasking and organisational skills.
- Strong problem-solving abilities.
- Availability for flexible work between Monday and Sunday, including night shifts on a rotation basis.
Benefits
- Salary – £14.80/hour
- Free night stays in UK hotels and up to 30% discount in any Accor restaurant (terms & conditions apply)
- Complimentary stays in UK hotels (bonus break vouchers subject to availability and terms & conditions)
- Pension scheme
- Talent gym access
- Additional holidays with service
- Complimentary meals on duty prepared by creative chefs
- Career opportunities across a network of international brands
- Support for professional and personal wellbeing
- Opportunity to grow experience anywhere across 5,000 hotels in over 100 countries
- Participation in initiatives that build a more inclusive and sustainable world
- Additional perks, including a recommend-a-friend scheme and an employee advisory service
(All benefits subject to availability and terms & conditions)
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data – When you submit an application to IBIS Budget London Whitechapel, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, such as former employers or third-party suppliers of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure compliance with all legislation relating to the protection of personal data (including the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Front Office Team member in London employer: Acco
At IBIS Budget London Whitechapel, we pride ourselves on being an exceptional employer that values our team members as the heart of our guest experience. With competitive pay, generous benefits including free hotel stays and discounts, and a strong commitment to diversity and inclusion, we foster a supportive work culture that encourages personal and professional growth across our extensive network of hotels worldwide. Join us in creating memorable moments for our guests while enjoying a vibrant and dynamic work environment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team member in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out IBIS Budget London Whitechapel's vibe online. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Front Office Team member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in fast-paced environments. This will demonstrate that you can keep things running smoothly while keeping guests happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at IBIS Budget London Whitechapel. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team member in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Front Office Team member role. Highlight your experience in guest relations and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Acco
✨Know the Company
Before your interview, take some time to research IBIS Budget London Whitechapel. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Team member, you'll be the face of the hotel. Prepare examples of how you've successfully built rapport with guests or handled difficult situations in the past. Highlight your ability to create memorable moments for guests, as this is key to the role.
✨Demonstrate Multitasking Abilities
In a fast-paced environment, multitasking is crucial. Be ready to discuss times when you've juggled multiple responsibilities effectively. You might even want to practice a few scenarios where you can showcase your organisational skills during the interview.
✨Emphasise Flexibility and Teamwork
Since the role requires working flexible hours, including nights and weekends, express your willingness to adapt. Also, share experiences where you've collaborated with a team to achieve a common goal, as teamwork is essential in delivering consistent service to guests.
