At a Glance
- Tasks: Welcome guests and ensure their comfort during their stay at our hotel.
- Company: Join the ibis Edinburgh South Bridge, part of the renowned Accor group.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Other info: Dynamic team atmosphere in a bustling city centre location.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Fluent English and customer service experience; OPERA cloud knowledge is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
The ibis Edinburgh South Bridge, part of Accor, is seeking a guest-facing receptionist to warmly welcome guests and ensure their wellbeing remains at the heart of every stay, adding a personal touch to each visit.
You will handle check-in/out, respond to requests promptly, post charges accurately, and promote hotel facilities to maximise sales.
Fluent English and customer service experience are valued; OPERA cloud experience is a plus.
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Guest Experience Host (Front Desk) – Edinburgh employer: Acco
Join AccorInvest UK, a leading hospitality employer in the vibrant heart of London, where we prioritise employee growth and development within a dynamic culinary team. Enjoy competitive compensation, a collaborative work culture, and opportunities to enhance your culinary skills through regular training sessions. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making it an excellent place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host (Front Desk) – Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Acco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Acco
Don't be shy about reaching out to Acco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Host (Front Desk) – Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Acco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Acco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
