At a Glance
- Tasks: Manage bookings and ensure amazing guest experiences across all departments.
- Company: Acco, a leading hospitality brand in Greater London.
- Benefits: Free hotel stays, discounts at restaurants, and more perks.
- Other info: Exciting opportunities for growth in the hospitality industry.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: 2 years in reservations or customer service, tech-savvy, and organised.
The predicted salary is between 25000 - 32000 € per year.
Acco in Greater London is seeking a Reservations Agent to manage individual and group bookings, ensuring seamless guest experiences across departments.
Key responsibilities include:
- Handling enquiries
- Managing payments
- Using systems like Opera Cloud and ResaWeb to maintain accurate records
The ideal candidate has at least 2 years of experience in reservations or customer service, is tech-savvy, and possesses exceptional organizational skills.
The role offers numerous benefits, including free hotel stays and discounts at Accor Restaurants.
Guest Experience & Group Reservations Specialist employer: Acco
Acco in Greater London is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where teamwork and innovation thrive. With benefits like complimentary hotel stays and discounts at Accor Restaurants, employees enjoy a rewarding experience both personally and professionally. The company fosters career development through training and advancement opportunities, making it an ideal place for those seeking meaningful employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience & Group Reservations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Acco or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your tech skills! Since the role involves using systems like Opera Cloud and ResaWeb, make sure to highlight any relevant experience you have with these tools during interviews. We want to see how you can hit the ground running!
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you’ve handled guest enquiries or managed group bookings. We love hearing about how you’ve turned challenges into seamless guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to enhance guest experiences at Acco.
We think you need these skills to ace Guest Experience & Group Reservations Specialist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2+ years of experience in reservations or customer service. We want to see how your background aligns with the role, so don’t hold back on those relevant skills!
Be Tech-Savvy:Since we use systems like Opera Cloud and ResaWeb, it’s a good idea to mention any experience you have with these or similar platforms. Let us know how tech-savvy you are!
Organisational Skills Matter:This role requires exceptional organisational skills, so be sure to provide examples of how you've managed bookings or handled multiple tasks efficiently in the past. We love a well-organised candidate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Acco
✨Know Your Systems
Familiarise yourself with Opera Cloud and ResaWeb before the interview. Being able to discuss your experience with these systems or similar ones will show that you're tech-savvy and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you’ve gone above and beyond for a guest. Highlighting specific situations where you resolved issues or enhanced a guest's experience will demonstrate your commitment to exceptional service.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple bookings and enquiries simultaneously. Share techniques or tools you use to stay organised, as this role requires juggling various tasks efficiently.
✨Research Accor and Its Values
Take some time to learn about Accor’s mission and values. Showing that you align with their ethos and understand their commitment to guest experiences will set you apart from other candidates.
