At a Glance
- Tasks: Welcome guests and create memorable experiences at IBIS London City Shoreditch.
- Company: Join a vibrant team at a leading hotel in the heart of London.
- Benefits: Earn £14.80 per hour, enjoy free stays, discounts, and career growth opportunities.
- Other info: Inclusive environment with training provided and well-being support.
- Why this job: Be the face of hospitality and make a real difference in guests' lives.
- Qualifications: Customer service skills and a positive attitude are key; experience is a plus.
The predicted salary is between 14.8 - 14.8 £ per hour.
- Front Office Team Member - Part Time 23.4 hours per week
- Part-time
- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Part-Time
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
Responsibilities
- Serve as the face of IBIS London City Shoreditch, extending a warm welcome to guests and putting their well‑being at the heart of everything.
- Be present and visible in the lobby, establishing a warm personal relationship to foster guest loyalty.
- Prioritise guest relations while adhering to administrative procedures.
- Create memorable moments for guests.
- Anticipate guests’ needs, handle requests for information, and connect them to appropriate staff.
- Jump across to the bar if required to assist the F&B team.
Qualifications
- Eligibility to live and work in the UK, including possession of a valid work visa.
- Prior experience with Opera Cloud or a related system (preferred, not mandatory).
- Fluency in English.
- Excellent customer service skills.
- Positive problem‑solving approach.
- Organised.
- Multi‑tasking ability.
- Ability to work under pressure.
Benefits
- Salary – £14.80 per hour.
- Free night stays in UK hotels and up to 30% discount in any Accor restaurant (T&C apply).
- Bonus break vouchers for complimentary stays (subject to availability and T&C).
- Pension scheme.
- Access to the company gym.
- Additional holidays with service.
- Complimentary meals on duty prepared by our chefs.
- Career opportunities across 5,000 hotels in over 100 countries.
- Well‑being support.
- Participation in initiatives to build an inclusive and sustainable world.
- Refer‑a‑friend scheme; Employee Advisory Service (subject to availability and T&C).
- Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Application Requirements
Applicants must be eligible to live and work in the UK and hold a valid work visa. Required documentation will be requested during the recruitment process.
To help you navigate your role, we will train you in all front‑of‑house related functions and safety procedures.
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Front Office Team Member - Part Time 23.4 hours per week employer: Acco
Join AccorInvest UK, a leading hospitality employer in the vibrant heart of London, where we prioritise employee growth and development within a dynamic culinary team. Enjoy competitive compensation, a collaborative work culture, and opportunities to enhance your culinary skills through regular training sessions. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making it an excellent place for passionate individuals to thrive.
