At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join the dynamic team at IBIS Budget London Whitechapel, part of Accor.
- Benefits: Earn £14.80/hour, enjoy free hotel stays, discounts, and career growth opportunities.
- Other info: Flexible shifts available, with opportunities to grow across 5,000 hotels worldwide.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Strong multitasking skills and a friendly, upbeat personality are essential.
The predicted salary is between 30000 - 30000 £ per year.
Must be eligible to live and work in the UK and possess a current work visa. All applicants must provide documented evidence of eligibility as part of the recruitment process.
Contract – Full Time (5 days working between Monday & Sunday).
Act as the face of IBIS Budget London Whitechapel, extending a warm welcome to guests and putting their well-being at the heart of everything you do. Be present and visible in the lobby, establishing a warm and personalized relationship with guests to create memorable moments. Prioritise guest relations while following required administrative procedures. Anticipate guests’ needs, handle requests for information and connect them with the appropriate team members. Assist the Food & Beverage team when needed, including jumping to the bar and helping guests. Deliver consistent and memorable service to all guests. Collaborate with the team to ensure every guest leaves with a wish to return. Perform Food & Beverage related tasks such as checking ordered meals upon collection from the kitchen and delivering them to guests. Maintain clean and tidy tables and service areas in accordance with procedure manuals. Provide efficient, friendly, and professional service, ensuring all guests have a positive experience. Maintain an upbeat, sparkling personality and quickly build rapport in a fast-paced environment.
Qualifications:
- Excellent multitasking and organisational skills.
- Strong problem-solving abilities.
- Availability for flexible work between Monday and Sunday, including night shifts on a rotation basis.
Benefits:
- Salary – £14.80/hour
- Free night stays in UK hotels and up to 30% discount in any Accor restaurant (terms & conditions apply)
- Complimentary stays in UK hotels (bonus break vouchers subject to availability and terms & conditions)
- Pension scheme
- Talent gym access
- Additional holidays with service
- Complimentary meals on duty prepared by creative chefs
- Career opportunities across a network of international brands
- Support for professional and personal wellbeing
- Opportunity to grow experience anywhere across 5,000 hotels in over 100 countries
- Participation in initiatives that build a more inclusive and sustainable world
- Additional perks, including a recommend-a-friend scheme and an employee advisory service (All benefits subject to availability and terms & conditions)
Additional Information:
Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data – When you submit an application to IBIS Budget London Whitechapel, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, such as former employers or third-party suppliers of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure compliance with all legislation relating to the protection of personal data (including the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Front Office Team member employer: Acco
At IBIS Budget London Whitechapel, we pride ourselves on being an exceptional employer that values our team members as the heart of our hospitality. With competitive pay, generous benefits including free hotel stays and discounts, and a strong commitment to diversity and inclusion, we foster a supportive work culture that encourages personal and professional growth. Join us in creating memorable experiences for our guests while enjoying the opportunity to advance your career within a global network of over 5,000 hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team member
✨Tip Number 1
Get to know the company culture! Before your interview, check out IBIS Budget London Whitechapel's vibe online. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front Office Team member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in fast-paced environments. This will demonstrate that you can keep things running smoothly at the front desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at IBIS Budget London Whitechapel.
We think you need these skills to ace Front Office Team member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring that upbeat, sparkling vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Front Office Team member role. Highlight your guest relations skills and any experience you have in a fast-paced environment. We love seeing how you can connect with guests!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences. Remember, we’re looking for multitaskers who can handle a busy lobby!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at IBIS Budget London Whitechapel.
How to prepare for a job interview at Acco
✨Know the Company
Before your interview, take some time to research IBIS Budget London Whitechapel. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Team member, you'll be the face of the hotel. Be prepared to share examples of how you've built rapport with guests in previous roles. Highlight your ability to anticipate needs and provide exceptional service, as this is key to creating memorable moments for guests.
✨Demonstrate Multitasking Abilities
In a fast-paced environment, multitasking is crucial. Think of specific instances where you've successfully managed multiple tasks at once. Whether it’s juggling guest requests or assisting the Food & Beverage team, showing that you can handle pressure will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they ensure a positive guest experience. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
