At a Glance
- Tasks: Supervise the front office team and ensure a smooth guest experience.
- Company: Join the vibrant Ibis Bristol Centre team with a focus on hospitality.
- Benefits: Enjoy discounted hotel stays worldwide with the Heartist AccorHotels Card.
- Other info: Opportunity to grow in a supportive and engaging environment.
- Why this job: Lead a dynamic team and create memorable experiences for guests.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities
- Supervisory Role: Oversee the team and ensure a smooth process. Train and induct all new staff to agreed standards. Receive feedback from guests and ensure quick and effective handling of issues. Deal with complex enquiries and complaints from clients relating to reception functions. Manage daily issues that may arise within the team. Participate in monthly team meetings. Communicate effectively with other team members.
- Reception Duties: Extend a warm, efficient welcome for customers. Check in and check out of guests’ procedures on the Information Technology system installed at the hotel. Respond to phone calls and occasionally take bookings. Collaborate closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs. Rooming of guests and description of room features. Create cash register and daily closing. Invoice control and credit handling. Answer and fulfil all wishes and inquiries of the guests. Epitomise the Heartists spirit in interactions with customers. Assist the Food and Beverage Department when required.
- Health / Safety of people / Environment: Supervise the cleanliness of the workplace and the proper functioning of the equipment made available. Know and follow the procedures in the event of a fire evacuation. Know and apply the sustainable development programme policy. Ensure compliance with service, quality and hygiene standards. Apply safety rules in customer reception, particularly for customers with disabilities.
Benefits
- Discounted hotel stays across the world with Heartist AccorHotels Card.
Front Office Supervisor in Bristol employer: Acco
At Ibis Bristol Centre, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our Front Office Supervisors to lead with confidence and creativity. With opportunities for professional growth, comprehensive training, and the unique benefit of discounted hotel stays worldwide, we ensure our team members feel valued and supported in their roles. Join us in delivering exceptional guest experiences while being part of a dynamic team that embodies the Heartists spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ibis Bristol Centre on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to supervisory roles. Think about how you'd handle guest complaints or team dynamics. We want you to shine and show them you're the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you walk into that interview – it shows you care about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’re the best choice for the Front Office Supervisor role.
We think you need these skills to ace Front Office Supervisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Front Office Supervisor role. Highlight any supervisory experience and customer service skills, as these are key for us at Ibis Bristol Centre.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the role and how you embody the Heartists spirit. We love seeing genuine enthusiasm and a personal touch in applications.
Showcase Teamwork Skills:Since this role involves collaborating with various departments, emphasise your teamwork abilities. Mention specific examples of how you've worked well with others in past roles to ensure smooth operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Front Office Supervisor position without any hiccups!
How to prepare for a job interview at Acco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Office Supervisor. Familiarise yourself with the key tasks like overseeing the team, handling guest complaints, and managing daily issues. This will help you demonstrate your knowledge and show that you're ready to step into the role.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and staff constantly. Prepare examples of how you've effectively communicated and resolved conflicts in the past. Highlight your ability to embody the Heartists spirit and create a welcoming atmosphere for customers.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as a difficult guest complaint or a team conflict. Think through these scenarios beforehand and have clear, structured responses ready. This will show that you can think on your feet and manage challenges effectively.
✨Research the Company Culture
Understanding Ibis Bristol Centre's values and culture is crucial. Look into their commitment to service quality and sustainability. During the interview, mention how your personal values align with theirs, especially regarding guest satisfaction and teamwork.
