At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night shift experience.
- Company: Join Accor, a global leader in hospitality with a supportive culture.
- Benefits: Earn up to £13.25 per hour, enjoy employee discounts, and access training opportunities.
- Other info: Exciting growth opportunities as part of the Starboard Hotels portfolio.
- Why this job: Be the friendly face for guests at night and make a real impact.
- Qualifications: Friendly personality, strong communication skills, and ability to work independently.
The predicted salary is between 13.25 - 13.25 £ per hour.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
When most of the city is winding down, you'll be helping our guests at ibis Birmingham New Street Station settle in, answering questions, keeping everything running smoothly and ensuring the hotel remains safe and welcoming throughout the night.
As our Night Reception Team Member, you'll be the friendly face guests rely on during the overnight hours, delivering great service while helping the hotel operate efficiently behind the scenes. This is a part-time role, working 25 hours a week on the night shift with an hourly salary up to £13.25 per hour plus benefits.
How a shift might look:
- Welcome late arrivals and check guests in and out
- Support guests with requests and enquiries
- Complete night audit and administrative tasks
- Carry out safety and security checks around the hotel
- Process payments and maintain guest records
- Prepare the hotel for the day ahead, including help get our breakfast ready
- Work independently while maintaining exceptional guest service standards
You'll be a great fit if you have:
- A friendly and approachable personality
- Strong communication and problem-solving skills
- Good attention to detail and organisational ability
- Confidence using computer systems
- The ability to work independently and remain calm under pressure
- Flexibility to work overnight shifts, including weekends and bank holidays
- Hospitality or customer service experience ideally
Up to £13.25 per hour
Employee discounts across Accor and Starboard hotels
Training and development opportunities
Career progression opportunities
A supportive and friendly team environment
Why it's an exciting time to join us: ibis Birmingham New Street Station has recently joined the Starboard Hotels portfolio. Join us and be part of the hotel's next chapter.
All offers of employment are subject to satisfactory proof of the right to work in the UK.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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