At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay.
- Company: Join Accor, a global leader in hospitality with a supportive culture.
- Benefits: Earn up to £12.71 per hour, plus hotel discounts and training opportunities.
- Other info: Exciting growth opportunities in a dynamic team environment.
- Why this job: Be the first smile guests see and create memorable experiences.
- Qualifications: Friendly personality, great communication skills, and a passion for service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Located in the heart of Birmingham city centre, just moments from New Street Station, ibis Birmingham New Street Station hotel welcomes guests from around the world. We're looking for a friendly, energetic and customer-focused Reception Team Member to join our team. This is a full-time role with a salary of up to £12.71 per hour plus benefits.
You will likely be the first person our guests meet, so you'll need to create great first impressions, deliver excellent service and help ensure they enjoy a smooth and welcoming stay.
What you'll be doing:
- Welcome guests and manage check-ins and check-outs
- Handle reservations, enquiries and guest requests
- Process payments and maintain accurate records
- Promote hotel services and facilities
- Resolve guest queries efficiently and professionally
- Work closely with other departments to deliver a seamless guest experience
What we're looking for:
- A friendly and approachable personality
- Excellent communication and customer service skills
- Good organisational skills and attention to detail
- Confidence using computers and hotel systems
- The ability to work in a fast-paced environment
- Flexibility to work shifts, including evenings, weekends and holidays
- Previous hospitality or customer service experience is beneficial
What you can expect from us:
- Hotel discounts worldwide
- Training and development opportunities
- A supportive and inclusive team environment
You’ll be joining us at an exciting time as we recently joined the Starboard Hotels family. If you enjoy meeting people, thrive in a busy environment and have a passion for great service, we’d love to hear from you.
Please note that all offers of employment are subject to satisfactory proof of the right to work in the UK.
Reference: REC-001
Qualifications: Hospitality experience is preferred
Additional Information: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception Team Member in Birmingham employer: Acco
ibis budget London Heathrow Central offers an exciting opportunity for a Commis Chef to thrive in a dynamic and fast-paced kitchen environment. With a strong emphasis on teamwork, you will benefit from Accor's extensive global network, enjoying perks such as discounted hotel stays and restaurant meals, alongside ample opportunities for personal and professional growth. Join us to be part of a supportive team that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Acco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Acco
Don't be shy about reaching out to Acco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Member in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Acco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Acco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
