Job Summary
The Derwent Pencil Museum in Keswick are seeking an enthusiastic, proactive and friendly Museum Associate who is available to work full time on a permanent basis, including weekends. This role offers variety and you will be an advocate for the museum welcoming visitors, providing information on exhibits, promoting sales and assisting with operations in our gift shop and cafe. Ensuring delivery of complete customer satisfaction and a memorable and enjoyable visit for all our guests and visitors.
Responsibilities
- Promote and process the sale of entrance tickets to the museum
- The promotion of our yearly membership and other incentives
- Assist guests during the introduction to their visit through distribution of quizzes and other informative information to enhance their experience
- Retail sales and product demonstrations
- Take, prepare and process café orders with regards to food and beverages ensuring at all times consistency of service and excellent visitor care
- To up sell food, beverage and retail products with the aim of maximizing catering and retail income.
- Effective communication with all staff to facilitate the efficient running of the business on a daily basis
- Stock reordering and perishable goods replenishment
- Maintain cleanliness of café, outside seating, museum and retail gift areas at all times.
- Demonstrate the Company values at all times and to be an ambassador for the Derwent Brand
- Restocking of all display stands, shelves and fridges in the retail shop and catering facility
- Any other reasonable task as directed
- Compliance with appropriate Health & Safety requirements
Qualifications
- Passionate about customer service
- Experience of customer service or visitor-facing roles in retail sales and/or catering is preferred
- Excellent interpersonal skills and a passion for engaging with the public
- Proactive
- An interest and knowledge in art, history and the local area would be beneficial
Equal Opportunity Employer
ACCO Brands is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical or mental disability, veteran status, and any other characteristic protected by applicable law. The company strives to create a winning culture with a leadership promise to provide equal access and opportunity for all to grow, succeed, and contribute to their full potential.
Full Time Museum Associate in Keswick employer: ACCO Brands
At ACCO Brands, we pride ourselves on fostering a dynamic and inclusive work environment that champions creativity and innovation. Our commitment to employee growth is evident through comprehensive benefits, including competitive time off and a robust 401(k) match, ensuring that our team members thrive both personally and professionally. Join us in a culture that values collaboration and empowers you to make a meaningful impact in the Global Learning & Creative sector.
