At a Glance
- Tasks: Be the go-to person for customer service and ensure smooth operations.
- Company: Join a dynamic team focused on delivering top-notch service in the Depot Region.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Other info: Perfect for high school and college students looking for part-time work.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining service delivery.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 28800 - 43200 £ per year.
This is a role taking responsibility for service delivery to customers within the Depot Region, administration of the same, and to assist with various administration duties. Ensuring all customers and their requirements are dealt with promptly and correctly.
Position Requirements:
- Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.
- To monitor and progress all breakdown jobs and routine service requirements of each customer's fleet. Progressing all jobs through to completion.
- To communicate with agreed Sub-Contractors to ensure they attend and progress jobs in line with company policy.
- To be responsible for entering job requirements onto Protean and schedule Engineers on planner board.
- To assist as required processing the administration of spare part requirements.
- To administer engineer vehicle maintenance, monthly van checks, services & MOT's as required.
- Requesting PO's from customers for group where required.
- Accept / book in deliveries.
- To comply with company Health and Safety.
- Any other duties, as required by the business, in line with market and customer factors.
Accountability / Objectives:
- VOR jobs minimized, fully managed with notes on jobs and completed in the quickest possible time.
- Fleet Thorough Examinations up to date.
- Fleet Services up to date.
- Uncompleted non chargeable jobs < 4 weeks old.
- Uncompleted chargeable jobs < 6 weeks old.
Key Interfaces:
- Line Manager
- Customers
- Suppliers
- Engineers
- Other Service Controllers
- General Staff
Customer Service Controller in Rackheath employer: Acclaim Handling Limited
As a Customer Service Controller, you will thrive in a dynamic work environment that prioritises customer satisfaction and operational excellence. Our company fosters a collaborative culture where employees are encouraged to grow through continuous training and development opportunities, all while enjoying the benefits of working in a supportive team atmosphere. Located in a vibrant area, we offer unique advantages such as easy access to local amenities and a strong commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Controller in Rackheath
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, like Protean. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Highlighting your ability to maintain high levels of customer satisfaction will resonate well with the hiring team.
✨Tip Number 3
Research the company’s values and recent projects. Understanding their approach to service delivery and customer satisfaction will help you align your answers with their expectations during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable for tailoring your responses in the interview.
We think you need these skills to ace Customer Service Controller in Rackheath
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Service Controller position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs effectively.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed customer interactions and administrative tasks in previous positions, showcasing your problem-solving abilities.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Controller.
How to prepare for a job interview at Acclaim Handling Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Controller. Be prepared to discuss how your previous experience aligns with the tasks mentioned, such as managing customer communications and monitoring service requirements.
✨Showcase Your Communication Skills
As the first point of contact for customers, strong communication skills are essential. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or ensuring satisfaction.
✨Familiarise Yourself with Relevant Tools
The role involves using systems like Protean for job entry and scheduling. If you have experience with similar software or tools, be ready to discuss it. If not, consider researching Protean to show your willingness to learn.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully managed breakdowns or service issues. Highlight your ability to progress jobs efficiently and ensure customer satisfaction, as this is a key aspect of the role.
