Senior xMatters Consultant - Remote

Senior xMatters Consultant _ Europe _ Remote
Remote | Global | US Central Time (CST) Coverage Required
Position Overview
We are looking for an experienced Senior xMatters Consultant to assess, optimize, and improve an existing xMatters environment. The ideal candidate will have strong hands-on expertise in xMatters administration, workflow development, enterprise incident management, and system integrations.
The role focuses on improving platform reliability, identifying configuration and operational gaps, strengthening documentation, and transferring knowledge to the internal team to ensure sustainable platform support.
Key Responsibilities
Assess existing xMatters environments, configurations, workflows, integrations, and notification processes.
Identify configuration gaps, operational risks, technical debt, and potential points of failure.
Review and optimize integrations with ServiceNow and Microsoft Teams.
Develop and improve automated workflows, alerting, escalation paths, and notification mechanisms.
Support enterprise Incident Management and Major Incident Management processes.
Recommend and implement approved improvements to platform configuration and administration.
Establish operational standards, governance practices, and change management procedures.
Create and maintain technical documentation, Standard Operating Procedures (SOPs), support runbooks, and knowledge base articles.
Conduct knowledge-