At a Glance
- Tasks: Lead and inspire a team to enhance customer experience and manage service delivery.
- Company: Join AccessPay, a game-changer in corporate banking with a focus on innovation.
- Benefits: Enjoy free gym membership, health plans, and birthday off work!
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by building relationships and improving service delivery for top clients.
- Qualifications: Proven experience in service delivery and incident management in a customer-focused environment.
The predicted salary is between 56700 - 69300 £ per year.
AccessPay is changing the way corporate and enterprise banking works. We are making it more integrated, intelligent and secure. We work with many of the world's largest banks and financial services companies, as well as thousands of corporate and enterprise organisations and tens of thousands of happy end users.
We are looking for a highly motivated individual to lead, motivate and inspire our growing team of Service Delivery Managers. Customer Experience is central to everything we do at AccessPay and our Service Delivery Managers are responsible for creating and maintaining trusting and long-lasting relationships with our customers. From the point the customer joins AccessPay, our Service Delivery Lead will work across multiple teams to ensure that the customer achieves the value they expect from our product.
This will be a varied role where you will work with the Head of Service Delivery to embed new processes, manage a small portfolio of enterprise clients and take responsibility for the development of our Service Delivery Managers. Importantly, you will be the owner of Incident Management within AccessPay and must ensure our Incident management policy is adhered to. You will effectively handle client escalations of high impacting incidents. To do this successfully, you will need to gain a good understanding of AccessPay products, AccessPay clients and their business needs.
You will be accountable for the service we deliver, using Incident and Problem management principles to improve internal processes and procedures to benefit our customers. Working with direct reports to review tickets raised, identify patterns and trends, suggesting solutions where possible and seeing these through to completion.
Creating and maintaining relationships both internally and externally is a must. You will be in direct contact with senior internal and external clients, representing the AccessPay Service Delivery Team on scheduled conference calls, face-to-face meetings and Client Business Reviews. Understanding the needs of both AccessPay and our customers to manage communication, ensuring that we are communicating to the correct audience, at the correct time, about the correct subject.
As this is a new role within the Service Delivery Department, we are looking for someone with a successful track record of building and growing Service Delivery teams in a customer-facing environment. Previous experience of owning Incident management and building out reporting and tracking capabilities would be beneficial. Financial servicing experience in the payments or card space would be an added bonus.
Additional Information:
- Free Gym Membership with Pure Gym
- EMI Share Options Scheme
- Season Ticket Loan (available upon completion of probationary period)
- Health Shield Cash Plan (available upon completion of probationary period)
- Cycle to Work Scheme
- Birthday off work
- Free breakfast & lunch food when in the Manchester office
- Discounted Parking - £5 at City Tower
- Access to training – both internal and external
- Workplace Pension
Service Delivery Lead in Manchester employer: AccessPay
AccessPay is an exceptional employer that fosters a collaborative and innovative work culture, perfect for aspiring Junior Software Engineers. With a focus on employee growth, you will have access to continuous learning opportunities while working remotely, allowing for a healthy work-life balance. The supportive team environment and the chance to contribute to impactful SaaS solutions make AccessPay a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like AccessPay. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Delivery Lead in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to AccessPay.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on AccessPay's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at AccessPay
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with AccessPay.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at AccessPay will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former AccessPay employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
