At a Glance
- Tasks: Deliver top-notch IT support and manage internal systems for a smooth employee experience.
- Company: Join a dynamic team at AccessPay, where innovation meets collaboration.
- Benefits: Enjoy 25 days holiday, birthday off, and a yearly wellbeing allowance.
- Other info: Hybrid work model with excellent growth opportunities and a supportive culture.
- Why this job: Make a real impact by solving tech issues and enhancing workplace efficiency.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
We're looking for a proactive and customer-focused IT Support Engineer to join our growing team. In this role, you'll be responsible for delivering high-quality technical support to colleagues across AccessPay, ensuring our internal systems, devices and infrastructure remain secure, reliable and fit for purpose. Working closely with the Head of Internal IT, you'll play a key role in supporting our day-to-day operations, from onboarding new starters and managing user access to maintaining devices, troubleshooting technical issues and helping drive continuous improvements across our internal technology estate. If you enjoy solving problems, working with modern technologies and making a real difference to the employee experience, we'd love to hear from you.
Key Responsibilities
- Provide first and second-line IT support for colleagues across the business.
- Manage the joiner, mover and leaver process, including device builds, user accounts and access permissions.
- Support and administer Microsoft 365, Entra ID, Intune and other internal business systems.
- Manage company devices, software licences and IT assets, ensuring security and compliance.
- Troubleshoot hardware, software, networking and endpoint issues, escalating where appropriate.
- Maintain accurate documentation, ticket records and support internal audits and compliance activities.
- Leverage AI tools such as Claude AI, Microsoft Copilot and ChatGPT to identify opportunities for automation and drive productivity and efficiency improvements across the role.
Qualifications
- Experience in an internal IT support or service desk environment.
- Strong troubleshooting and problem-solving skills across hardware, software and networking.
- Experience administering Microsoft 365 and Windows environments.
- Knowledge of endpoint management and device administration using tools such as Intune and Entra ID.
- Excellent communication skills with the ability to support both technical and non-technical colleagues.
- A proactive approach, strong organisational skills and a genuine passion for technology and continuous learning.
- Experience with Azure, Google Cloud Platform, Linux servers, NinjaOne, Microsoft Copilot or Claude AI would be advantageous.
Benefits
- 25 days' holiday plus public holidays increasing with length of service.
- Birthday off work.
- 2 paid volunteer days a year.
- Salary Exchange pension scheme - auto-enrolled from day one of employment.
- £240 yearly Wellbeing Allowance.
- Enhanced maternity, paternity, and adoption leave.
- Cycle to work scheme.
- Health cash plan.
- Free breakfast & lunch when in the Manchester office.
- Discounted parking in Manchester.
- Access to training – both internal and external.
IT Support Engineer in Manchester employer: AccessPay
AccessPay is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model in the vibrant city of Manchester. With a strong focus on a collaborative work culture, employees benefit from generous holiday allowances, a supportive health cash plan, and opportunities for continuous learning through both internal and external training. The company fosters innovation by encouraging the use of modern technologies and AI tools, making it an ideal place for IT Support Engineers who are passionate about technology and enhancing the employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AccessPay values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AccessPay might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AccessPay!
✨Direct Apply to AccessPay
Let's not forget to apply directly through the AccessPay website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AccessPay.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AccessPay. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AccessPay
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
