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- Tasks: Manage customer requests and ensure top-notch service delivery.
- Company: Join a Great Place to Work® certified team that values collaboration.
- Benefits: Enjoy 25 days holiday, wellbeing allowance, and free meals in the office.
- Why this job: Be the go-to person for fulfilling customer needs and enhancing their experience.
- Qualifications: Experience in customer-facing roles; training provided for the right candidate.
- Other info: Opportunities for growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
As part of our customer lifecycle journey, customers will require changes, upgrades and add-ons to their products and services. The Customer Fulfilment Manager’s role is to facilitate and deliver these requests within an agreed time frame, while providing first in class service to our AccessPay customers.
Key Responsibilities
- Owning the full delivery lifecycle for fulfilment projects and act as the go-to technical lead for implementing AccessPay solutions.
- Taking ownership of delivering our standardised products, managing high volumes of rapid turnaround orders or change requests.
- Owning assigned orders and completing them to highest standard in line with the customer requirements.
- Process customer orders within the agreed Service Level Agreements.
- Acting as the single-point-of-contact, providing clear and continual communication to all stakeholders.
- Working with our Customer Operations team to build relationships with our customers; identifying opportunities to improve their engagement and our processes.
- Creating and improving processes and order documentation used by the Customer Fulfilment Team.
- Provide technical support to customers throughout order journey while maintaining first in class customer service.
Qualifications
- Experience of working within a SaaS environment.
- Demonstrable experience and skills in working in a customer facing role.
- Excellent communication skills, both written and verbal, is essential with the ability to communicate actions and intentions clearly and concisely.
- Direct fulfilment/onboarding/service desk experience desired, but training will be provided.
- Previous experience in banking/payments/statements is beneficial, although not necessary.
- Project Management experience and relevant qualifications is desirable.
Benefits
- Great Place to Work® certified 3 years running.
- A supportive, collaborative team who love what they do.
- 25 days’ holiday plus public holidays increasing with length of service.
- Birthday off work.
- 2 paid volunteer days a year.
- We operate a Salary Exchange pension scheme which you will be auto-enrolled into from day one of employment.
- £240 yearly Wellbeing Allowance.
- Enhanced maternity, paternity, and adoption leave.
- Cycle to work scheme.
- Health cash plan.
- Free breakfast & lunch when in the Manchester office.
- Discounted Parking in Manchester.
- Access to training – both internal and external.
- We plant a tree for every new joiner that joins us!
Customer Fulfillment Manager in Manchester employer: AccessPay
Contact Detail:
AccessPay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Fulfillment Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at AccessPay. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer fulfilment and SaaS environments. We want you to showcase your communication skills and problem-solving abilities, so get comfortable talking about your experiences!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you’re a great fit for our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Fulfillment Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles, especially in a SaaS environment. We want to see how your skills align with the Customer Fulfilment Manager role!
Showcase Your Communication Skills: Since excellent communication is key for this position, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so don’t hold back!
Highlight Relevant Experience: If you have any project management experience or have worked in banking or payments, make sure to mention it! Even if it’s not required, it can give you an edge in our selection process.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AccessPay
✨Know the Customer Journey
Familiarise yourself with the customer lifecycle journey and how changes, upgrades, and add-ons fit into it. Understanding this will help you articulate how you can facilitate and deliver these requests effectively during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your ability to communicate clearly and concisely. Think of situations where you acted as a single point of contact and how you kept stakeholders informed throughout the process.
✨Highlight Your Technical Acumen
Be ready to discuss your experience in a SaaS environment and any relevant technical skills. If you have worked on fulfilment projects or have project management experience, make sure to bring those up as they align well with the responsibilities of the role.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may ask how you would handle high volumes of rapid turnaround orders or change requests. Think through your approach to prioritising tasks and maintaining first-class service under pressure.