At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create memorable shopping experiences.
- Company: Join Accessorize, a leading fashion brand at Glasgow Airport.
- Benefits: Enjoy competitive salary, generous discounts, and flexible working hours.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a vibrant team that helps customers travel in style.
- Qualifications: Experience in a supervisory role and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Have you ever received an exceptional retail experience while travelling and thought, "I'd love to be part of a team like that"? If so, now's your chance to join a first-class fashion brand. Accessorize Glasgow Airport is looking for an enthusiastic and customer-focused Supervisor to join our team and create memorable customer experiences.
For over 30 years, Accessorize airport stores have been the go-to destination for holidaymakers looking for those perfect finishing touches before take-off. From jewellery and hair accessories to handbags, travel essentials and seasonal must-haves, our collections are designed in-house at our Notting Hill studio or ethically sourced from around the world before arriving in our stores.
In this role you will:
- Lead by example in delivering exceptional customer service, creating memorable shopping experiences for every customer before they travel.
- Drive sales performance by identifying opportunities, promoting add-on purchases, and inspiring the team to maximise every customer interaction.
- Ensure the store looks fabulous through your visual merchandising expertise, maintaining high standards at all times.
- Help deliver a smooth and efficient operation by effectively managing priorities, supporting daily planning, and adapting to the demands of a busy airport environment.
- Coach, motivate and guide the team to build confidence, strengthen product knowledge and ensure every customer enjoys a seamless shopping journey.
- Welcome new starters, foster an inclusive and positive team culture, and support colleagues to develop and grow in their roles.
- Use in-store systems confidently to support excellent customer service and efficient store operations (don't worry, we'll train you).
What are we looking for in you?
- Experience within a supervisor or key holding role (preferably within travel retail).
- Confidence to lead by example & inspire your team to deliver exceptional service.
- The type of leadership capability that allows you to take ownership of store standards & make Accessorize a great place for all who work & shop with us.
- Someone who demonstrates passion, drive and resilience, with a can do approach.
- The ability to communicate openly and effectively with your team and customers.
- Someone who is flexible - Retail is exciting - No two days are the same!
Your Working Hours
You'll work your contracted hours each week, with shifts scheduled across our trading week from Sunday to Saturday. As an airport store, flexibility is key. You may also be asked to support neighbouring stores and wider teams when required. We understand that everyone has commitments outside of work, so if you have specific availability or preferences, talk to us - we'll always do our best to accommodate where possible.
What's in it for you?
- Competitive salary plus an additional unsocial hours premium for shifts worked between midnight and 6am.
- Company Bonus Scheme rewarding you for helping deliver great results.
- Generous staff discount of up to 50% across our collections.
- Seasonal Uniform Allowance showcase your favourite Accessorize styles while you work.
- Free airport parking for full-time colleagues.
- Pension scheme, life assurance and other core benefits.
- Access to our benefits platform offering discounts, wellbeing support, financial guidance and much more.
- Long service recognition and rewards.
- Holiday entitlement, plus an additional day off to celebrate your birthday.
- Refer a Friend Scheme earn a bonus when you successfully introduce new colleagues to the business.
Ready to join our journey? If you'd love to be part of a brand that helps customers start their travels in style, we'd love to hear from you. Apply today and become part of the Accessorize story.
Important Information
This role is based at Glasgow Airport. Due to airport security requirements, all applicants must:
- Be aged 18 years or over.
- Be able to work a variety of shifts across the airport's operating hours (03:45am - 20:00pm).
- Be eligible to complete and pass the required pre-employment checks.
As part of the recruitment process, successful candidates will be required to complete:
- A Basic Criminal Record Check (CRC).
- A DBS check.
- Airport security clearance checks.
- Verification of a full five-year employment, education and/or activity history prior to employment.
Locations
Supervisor Glasgow Airport in Paisley, Scotland employer: Accessorize
Accessorize Glasgow Airport is an exceptional employer that values its team members and fosters a vibrant work culture. With competitive salaries, generous staff discounts, and a commitment to employee growth through coaching and development, we ensure our Supervisors thrive in a dynamic airport environment. Join us to be part of a brand that not only creates memorable customer experiences but also supports your career journey with flexible working hours and a range of rewarding benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Glasgow Airport in Paisley, Scotland
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Accessorize, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Accessorize!
We think you need these skills to ace Supervisor Glasgow Airport in Paisley, Scotland
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Accessorize, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Accessorize and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Accessorize that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Accessorize
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
