At a Glance
- Tasks: Support clients with innovative virtual queuing solutions and enhance guest experiences.
- Company: Join accesso, a tech company revolutionising guest experiences at top attractions worldwide.
- Benefits: Enjoy flexible work hours, competitive pay, generous leave, and volunteer time off.
- Other info: Previous theme park experience is a plus; travel required up to 30%.
- Why this job: Be part of a fun, inclusive culture that values diversity and innovation.
- Qualifications: Fluency in English and French, strong communication skills, and a passion for tech and people.
The predicted salary is between 36000 - 60000 £ per year.
Be among the first 25 applicants
- You must be fully bilingual in English and French to apply. You will be automatically disqualified if you are not fluent in both languages.
Position Overview
Do you love tech, but have a passion for people too? As a Client Solutions Specialist, Queuing, you will be a part of the accesso LoQueue Operations Team supporting the Virtual Queuing Program with Compagnie des Alpes. Our Virtual Queuing solutions allow our clients to deliver best-in-class Queuing experiences to their guests through our innovative platform.
The Client Solutions Specialist is responsible for building outstanding partnerships with client teams onsite as well as internal stakeholders, all while making sure revenue and guest satisfaction success criteria are met. We\'re looking for people who are passionate, engaged and tech savvy – you will use commercial and analytical skills to monitor sales performance and provide pricing and product recommendations to implement enhancements to all aspects of the Queuing program.
An ideal candidate will have previous theme park experience and have a background in supporting guest-facing software solutions. You should love to work with people and technology equally – from working side-by-side with our client in guest-facing daily park operations to delving into financial analysis and creating new products.
Key Responsibilities
- Configuration and testing of queuing products using our CMS and related tools.
- Building strong, trusted relationships with clients—from front-line staff to senior leadership.
- Providing expert guidance on best practices and optimal use of our software.
- Partnering with client teams to drive continuous enhancements in product performance, guest experience insights, and operational effectiveness.
- Provide comprehensive support across both technical and operational areas—from testing and maintaining virtual queuing products to actively engaging in guest-facing, on-the-ground operations.
- Analysing financial and operational data to drive performance improvement.
- Managing support requests and troubleshooting complex issues.
- Participating in on-call rotations providing first-class support to clients outside of business hours where necessary.
- Collaborating with internal teams to challenge the status quo, enhance processes and deliver client-focused solutions.
What You Bring To The Role
- Fluent in English and French, with outstanding communication skills.
- Strong computer literacy, including the Microsoft suite of products and Outlook.
- Commercially savvy with a sharp eye for detail.
- Comfortable using HTML and familiar with tools like JIRA and Confluence.
- An ambassador for accesso’s company values – representing us in client meetings and being engaged in product delivery.
- A natural problem solver with strong critical thinking skills.
- Flexible and willing to work extended hours, weekends and holidays as needed.
- Valid driver’s license and ability to travel internationally.
Perks & Benefits
- Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition;
- 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of;
- 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy.
- Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support;
- Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;
- Matching pension scheme (up to 8%) for a secure financial future;
- Gain unlimited access to Udemy for Business to support ongoing learning and career development;
- Enjoy a flexible work schedule that aligns with your team’s schedule.
LIFE At Accesso
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success.
Client Solutions Specialist - Queuing in Twyford employer: accesso
At accesso, we pride ourselves on being an exceptional employer that values both innovation and employee well-being. Our vibrant work culture fosters collaboration and creativity, allowing you to thrive in a flexible environment while contributing to cutting-edge technology solutions for the leisure and entertainment industry. With competitive benefits, including generous leave policies, ongoing learning opportunities, and a commitment to diversity and inclusion, you'll find a rewarding career path that aligns with your passion for technology and people.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Specialist - Queuing in Twyford
✨Tip Number 1
Make sure to highlight your bilingual skills in both English and French during any conversations or interviews. Being fluent in both languages is a must for this role, so demonstrate your proficiency by engaging in discussions in both languages whenever possible.
✨Tip Number 2
Familiarise yourself with the latest trends in virtual queuing technology and guest experience solutions. Showing that you are knowledgeable about the industry will help you stand out as a candidate who is genuinely passionate about the role.
✨Tip Number 3
Network with professionals in the theme park and technology sectors. Attend relevant events or join online forums where you can connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've successfully handled client interactions in the past. Be ready to share specific examples that showcase your ability to troubleshoot and provide excellent customer service.
We think you need these skills to ace Client Solutions Specialist - Queuing in Twyford
Some tips for your application 🫡
Highlight Bilingual Skills:Since fluency in both English and French is a must for this role, make sure to clearly showcase your language skills in your CV and cover letter. Mention any relevant experiences where you used both languages.
Tailor Your CV:Customise your CV to reflect the specific skills and experiences that align with the Client Solutions Specialist role. Emphasise your tech-savvy nature and any previous experience in theme parks or guest-facing software solutions.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also conveys your passion for technology and people. Use specific examples to demonstrate how you've successfully built relationships and solved problems in past roles.
Showcase Problem-Solving Abilities:In your application, provide examples of how you've tackled complex issues in previous positions. Highlight your analytical skills and ability to make data-driven decisions, as these are key aspects of the role.
How to prepare for a job interview at accesso
✨Showcase Your Bilingual Skills
Since fluency in both English and French is a must, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort and proficiency.
✨Highlight Your Tech Savviness
As a Client Solutions Specialist, you'll be working with technology daily. Be ready to discuss your experience with tech solutions, especially any guest-facing software you've supported. Mention specific tools or platforms you've used, like JIRA or Confluence.
✨Emphasise Your People Skills
This role requires strong interpersonal skills. Prepare examples of how you've built relationships with clients or colleagues in previous roles. Highlight your ability to work collaboratively and solve problems effectively.
✨Demonstrate Your Analytical Abilities
The position involves monitoring sales performance and making data-driven decisions. Be ready to discuss any experience you have with financial analysis or KPIs. Use specific examples to illustrate how you've used data to improve processes or outcomes.
