At a Glance
- Tasks: Be the go-to person for client queries and resolve issues on the AccessFintech platform.
- Company: Join a dynamic team at AccessFintech, where innovation meets client service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity to work with cutting-edge technology and grow your career in financial services.
- Why this job: Make a real difference by helping clients and solving complex problems every day.
- Qualifications: Bachelor's degree or equivalent experience; 1-2 years in client service or tech roles.
The predicted salary is between 30000 - 40000 € per year.
The Client Service team is a diverse and dynamic team covering a wide range of functions and responsibilities, from answering client queries and executing onboarding requests through to investigation and resolution of complex incidents using various back-end systems and technology. The team works closely with various internal and external stakeholders, including Development, Product, Connectivity, Project Managers, Training team and AccessFintech clients. This is a crucial client facing role where a strong sense of ownership and commitment is required. The team must provide efficient, responsive, and professional support to clients whilst working within stated SLAs.
The successful candidate will be the first point of contact for clients experiencing issues in the AccessFintech platform and own the daily management of tickets raised, carrying out investigation for all AccessFintech products from start to finish. The team use various back-end systems, databases, and technology to perform investigation, problem solve and provide steps to resolution. The team are also responsible for various projects as well as the creation and maintenance of Client Service documentation.
Responsibilities- Take ownership, update and resolve client incidents within agreed SLAs
- Proactively investigate and resolve incidents using the platform, developer tools, back-end systems and databases
- Identify and elevate critical and complex incidents to stakeholders and create client incident reports
- Prevent future issues by identifying root cause and documenting successful resolution steps and preventive measures
- Support client and user onboarding by completing required platform configuration
- Check relevant monitoring tools, address incidents and elevate to stakeholders
- Maintain thorough understanding of how the platform is used and configured
- Plan and manage project work and documentation and develop process improvements to enhance service
- Bachelor's Degree in appropriate field of study or equivalent work experience
- 1 - 2 years experience in a Client Service, Project Management or Technology role
- Strong problem solving and analytical skills to correctly identify the root cause of a range of incidents, and working on, or actively contributing to, the rollout of the solution
- Ability to understand complicated process flows
- Ability to work under pressure, prioritize workload and manage deadlines
- Willing to assume responsibility and make timely decisions, including to escalate when appropriate
- Ability to build relationships, liaise and coordinate with internal stakeholders and third parties/vendors for resolution of incidents
- Excellent client-facing and customer service skills
- Excellent written and verbal English language skills
- Proactive & flexible team player
- Previous experience in Financial Services
- Previous experience in back-end systems and databases (relational and non-relational)
- Sound understanding of:
- File transformation and data normalization
- Connectivity protocols including MQ, FTP, FIX
- Messaging formats such as XML, FIX, JSON, and Proto
Client Services Associate in Glasgow employer: AccessFintech
AccessFintech is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Client Services Associate to thrive. With a strong emphasis on employee growth, the company offers comprehensive training and development opportunities, ensuring that team members are well-equipped to tackle challenges and advance their careers. Located in a vibrant area, AccessFintech provides a dynamic environment where employees can engage with diverse stakeholders and contribute to meaningful projects, all while enjoying a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate in Glasgow
✨Tip Number 1
Get to know the company inside out! Research AccessFintech and understand their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client service and problem-solving. Think of examples from your past experiences that showcase your skills and how you’ve handled challenging situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the Client Services team.
We think you need these skills to ace Client Services Associate in Glasgow
Some tips for your application 🫡
Show Your Client Service Skills:Make sure to highlight any previous experience in client service roles. We want to see how you've handled client queries and resolved issues, so share specific examples that demonstrate your problem-solving skills and commitment to customer satisfaction.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the responsibilities of the Client Services Associate role and why you’re excited about working with us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your achievements stand out and ensure we can quickly see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at AccessFintech
✨Know the Client Service Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Associate. Familiarise yourself with the AccessFintech platform and how it operates. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved client issues or complex incidents in the past. Highlight your analytical skills and how you approach problem-solving, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Communication Skills
Since this role involves liaising with various stakeholders, it's essential to showcase your excellent written and verbal communication skills. Practice explaining technical concepts in simple terms, as you may need to communicate with clients who aren't tech-savvy.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to the team's success.
