At a Glance
- Tasks: Lead the development of innovative SaaS solutions for the hospitality market.
- Company: Dynamic company focused on transforming the Front Of House Hospitality Division.
- Benefits: Competitive salary, 25 days leave, health contributions, and charity days.
- Other info: Join a diverse team with opportunities for growth and innovation.
- Why this job: Make a real impact in the hospitality industry with cutting-edge technology.
- Qualifications: Experience in SaaS product management and strong leadership skills.
The predicted salary is between 55000 - 65000 £ per year.
Job Overview
We are looking for a Commercial Leader to lead the development and delivery of our innovative Saa S solutions: Res Diary, Collins, Design My Night, Tonic and Soda, key elements of the Front Of House Hospitality Division.
The role involves defining the product vision, strategy and roadmap, and leading a matrixed cross‑functional team (product, engineering, sales, account management, marketing and customer success) to ensure the success of our products in the hospitality market.
Responsibilities
- Define product vision, strategy and roadmap; lead the cross‑functional team to deliver customer‑centric, competitive propositions while fostering innovation and collaboration.
- Drive market research, competitor analysis and business case development to identify product opportunities.
- Manage budgeting, objective setting and P&L responsibilities to achieve growth metrics.
- Align OKRs across teams to drive growth and profitability metrics such as ARR, GRR, NRR, NPS, Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes and Take Rate.
- Develop and execute go‑to‑market (GTM) plans, ensuring product value is communicated and opportunities for X‑Sell & Upsell are maximized.
- Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings.
- Track product metrics, monitor feedback and usage, and make data‑driven decisions for product roadmap and backlog prioritisation.
Qualifications & Experience
- Strong knowledge of the Hospitality Saa S market, trends, best practices and technologies.
- Tenured Director level or above product management experience in the Saa S industry.
- Exceptional leadership and influencing skills; able to inspire high performance from the front.
- Relentless drive and energy, with the ability to gain accountability and influence across all levels, from divisional teams to board level.
- Strategic and creative thinker, capable of translating product vision into actionable plans and deliverables.
- Proficient in using data and analytics tools to measure and optimise product performance and user/customer behaviour.
Benefits
Competitive salary (estimated £77,545 per year) and full‑time employment. 25 days of leave per year, health contribution and the option to choose from a range of benefits that suit you. 3 charity days per year are allocated to support a cause that matters to you.
EEO Statement
We believe in equality for all and the transformative power of diversity.
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Commercial Director - People Suite, F&B in London employer: Access UK Limited
As a Principal Employee Success Business Partner in our dynamic technology environment, you will thrive in a culture that prioritises collaboration and innovation. We offer competitive salaries, generous leave, and wellbeing programmes, alongside unique opportunities for professional growth and development. Join us to make a meaningful impact on our organisational effectiveness and employee experience while enjoying a flexible working approach that fosters connection and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Director - People Suite, F&B in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Access UK Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Access UK Limited
Don't be shy about reaching out to Access UK Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commercial Director - People Suite, F&B in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Access UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Access UK Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
