Engagement Team Leader in Nottingham

Based in Nottingham travel with some travel across the East Midlands where necessary.

Main purpose

• Work with the Commercial Director to develop and grow the business and implement the sales strategy.
• Achieve annual sales, recruitment and retention KPIs across all relevant programmes.
• Effectively lead, develop and manage the engagement team to ensure they meet their individual KPIs and all work complies with sector rules and regulations.
• Drive forward the commitment to providing high quality IAG across all programmes by ensuring we have the right learner, on the right programme, with the right employer.
• Deliver excellent service to all our customer and stakeholders and build strong working relationships.
• To ensure that Equality & Diversity practices are followed throughout the day-to-day activities within the engagement team, especially when dealing with learners, employers, and referral partners.

Main responsibilities

• Ensure the team are achieving sales targets and KPIs across all relevant programmes.
• Ensure the team maximise sales opportunities and sales time by working in a structured format and implementing sales plans in line with sales strategy.
• Produce accurate and timely sales reports as required and ensure overall and individual sales records/trackers/CRM/reports, are kept up to date in a timely manner.
• Ensure candidate applications are processed timely to provide a good service and maximise sales opportunities and implement effective use of a ‘talent pool.’
• Lead by example by building up and managing a caseload of own sales activity/key accounts and support the Commercial Director to manage key customers and generate opportunities.
• Ensure all customer enquires/sales leads are dealt with in a professional and timely manner.
• Develop and build relationships with key stakeholders and referral partners to create and maximise opportunities.
• Identify and plan attendance at relevant events to promote Access and be an advocate for our brand.
• Manage the performance of the team in line with company process including conducting monthly one-to-ones to ensure team performance is in line with agreed KPI’s and address underperformance, taking appropriate action where necessary.
• Develop, and support team to enable them to provide robust Information, Advice and Guidance (IAG) to our learners and employers and achieve a minimum rating of ‘Expected Standard’ on IAG observation.
• Ensure the team complete all relevant paperwork accurately and timely to ensure internal and external quality and compliance requirements are met.
• Maintain own professional competence by keeping up to date with Government and sector developments and priorities.
• Build effective working relationships across all departments.
• Other responsibilities
• To follow company procedures and policies including equality of opportunity, health and safety and safeguarding.
• To undertake any other duties/projects relevant to the post.
• To comply with Access Training’s Equality Opportunity, Health & Safety and Safeguarding policies ensuring that any issues are handled and referred appropriately.

NB.

The above job description sets out the main responsibilities for this position but should not be regarded as an exhaustive list of the duties that may be required of the post holder.

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