FM Supervisor in London

Company Description

Access Self Storage is a leading UK self‑storage retailer with 57 multi‑purpose sites across the country.

The company offers affordable storage units, office rentals, secure parking, packaging materials, and extended access hours to meet diverse customer needs.

Access Self Storage supports local communities, including families, businesses, and students, with flexible, practical solutions.

The business prides itself on friendly, knowledgeable staff, strong customer service, and competitive pricing, backed by a commitment not to be beaten on service or price.

Role Description

The FM Supervisor is a full‑time, on‑site role based in the London Area, United Kingdom.

This role oversees day‑to‑day delivery of Facilities Management (FM) services across the estate, ensuring high standards, compliance and operational efficiency.

Day‑to‑day responsibilities include coordinating planned and reactive maintenance, supervising contractors, managing health and safety checks, and ensuring compliance with company and regulatory requirements.

Main Duties

• Monitor and manage reactive, planned (PPM) and project works to ensure timely delivery and high service standards.
• Take ownership of the day‑to‑day coordination and oversight of all FM activities, ensuring works are prioritised, tracked and delivered in line with business priorities and SLAs.
• Provide direct line management to Facilities team members, including performance management, coaching and development.
• Allocate workloads, set priorities and ensure the team consistently meets KPIs and service expectations.
• Act as a key escalation point for operational issues, ensuring prompt and effective resolution.
• Lead the department in the absence of the Facilities Manager and FM Strategy & Planning Lead.
• Provide proactive support to senior management, assisting with departmental planning, reporting and operational delivery.
• Support the planning, execution and monitoring of FM projects, including Health & Safety and security initiatives.
• Assist in preparing reports, insights and performance updates for management.
• Oversee supplier and contractor performance, ensuring works are completed safely, on time and to required standards.
• Arrange site visits, obtain and review quotes, ensuring value for money and building strong supplier relationships.
• Oversee the effective use of the CAFM Helpdesk system, ensuring accurate logging, tracking, and closure of all job requests.
• Guide the team on best practice processes, ensuring data accuracy and strong reporting capability.
• Oversee the raising of purchase orders and invoice processing, ensuring accuracy and compliance with financial procedures.
• Maintain visibility of costs and support budget control within the department.
• Ensure all activities comply with Health & Safety legislation and company policies, maintaining a safe working environment.
• Maintain accurate supplier records and compliance documentation.
• Act as a central point of contact for internal stakeholders and suppliers, ensuring clear, professional and timely communication.
• Respond to queries and issues efficiently and professionally.
• Take ownership of emergency and urgent issues, ensuring swift and effective resolution.
• Support additional departmental tasks and projects as required, contributing to continuous improvement across the FM function

Qualifications

• Minimum 5+ years’ experience in Facilities Management within a fast‑paced, multi‑site environment, ideally in a supervisory or leadership role.
• Proven experience of managing or supervising teams, with the ability to motivate and drive performance.
• Strong knowledge of CAFM systems and FM helpdesk operations.
• Experience in retail or property environments would be advantageous.
• Good understanding of Health & Safety legislation and compliance requirements.
• Highly organised with the ability to manage multiple priorities and work under pressure.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office (especially Excel).
• Strong attention to detail and ability to follow and improve processes.
• Financial awareness, including PO and invoice management.
• Basic IT skills for using maintenance systems, reporting tools, and email, along with accurate record‑keeping and documentation abilities.
• Experience in retail, property, or storage environments is beneficial, especially in customer‑focused operations.
• Relevant vocational qualification or certification in facilities management, building services, or a related field is an advantage.
• Willingness to travel between local sites as required and flexibility to respond to urgent facilities issues.
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