At a Glance
- Tasks: Lead commercial strategy and enhance customer experience to drive revenue growth.
- Company: Dynamic company in Central London focused on excellence in sales and service.
- Benefits: Competitive salary, leadership opportunities, and a vibrant work environment.
- Other info: Join a forward-thinking team with a focus on innovation and growth.
- Why this job: Make a significant impact on customer satisfaction and business success.
- Qualifications: Proven experience in sales strategy and customer service excellence.
The predicted salary is between 75000 - 90000 £ per year.
Reports to: Ownership
Location: Central London
Job Purpose: As the Head of Revenue and Customer Excellence, you will be responsible for leading the commercial strategy, customer acquisition and customer service experience initiatives for the Company, driving revenue growth, market presence, and excellence in sales and service.
Main Duties and Responsibilities:
- Develop and execute competitive sales strategies to maximise occupancy and revenue per square foot.
- Identify new business opportunities and partnerships to drive lead generation.
- Monitor competitor activity and adjust strategies to maintain market competitiveness.
- Oversee the review and implementation of the company’s sales enquiry processes, systems, and training, ensuring they effectively support and deliver the Company’s revenue goals.
- Review the existing end-to-end customer journey alongside GM of Operations that delivers a seamless customer journey from enquiry to move-in.
- Drive improvements in customer satisfaction, retention, and Net Promoter Score (NPS).
- Manage escalation processes and ensure timely resolution of customer issues.
Leadership
Head of Revenue and Customer Excellence employer: Access Self Storage
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture in the heart of Central London, where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, ensuring that you can develop your skills while contributing to our mission of excellence in customer service and revenue generation. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
