At a Glance
- Tasks: Provide 1st and 2nd line technical support to employees in Bristol.
- Company: Access Ltd, a dynamic company focused on enhancing employee experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Collaborative IT team with a focus on problem-solving and innovation.
- Why this job: Join us to make a real difference in staff support and IT solutions.
- Qualifications: Level 3 IT qualification and customer service experience required.
The predicted salary is between 25000 - 35000 £ per year.
Access Ltd is seeking an IT Service Desk Analyst based in Bristol.
In this role, you will provide essential support to employees, delivering 1st and 2nd line technical assistance.
Your day-to-day tasks will involve collaborating with the IT team to resolve issues, managing service requests, and documenting solutions in an ITSM tool.
The ideal candidate will have a Level 3 IT qualification, experience in customer service, and knowledge of Windows, Office 365, and troubleshooting.
Join us and help enhance the experience of our staff!
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We think you need these skills to ace Hybrid IT Service Desk Analyst – Bristol
1st Line Technical Support
2nd Line Technical Support
Customer Service
ITSM Tool Proficiency
Windows Knowledge
Office 365 Knowledge
Troubleshooting Skills
