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For Companies At a Glance
- Tasks: Support clients with data analysis, communication, and project coordination in a dynamic team.
- Company: Join Access Infinity, a global leader in digital solutions for pharma and biotech.
- Benefits: Enjoy flexible working, strong training, and a generous compensation package.
- Other info: Great opportunities for growth and development in a supportive company culture.
- Why this job: Make a real impact while learning from industry leaders in a fun environment.
- Qualifications: 1+ years in a client-facing role with excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: London, United Kingdom (flexible working arrangements)
About us
Access Infinity is a rapidly growing, global pricing and market access business combining category‑defining digital solutions and expert consultancy services to help the world’s largest pharma and biotech companies bring their products to market. We have offices in London, Hyderabad, Manchester and New York and we continue to transform and simplify market access for pharmaceutical organisations globally. Our clients include the most influential names in pharma such as Johnson & Johnson, Eli Lilly, AbbVie, Novartis, AstraZeneca, Pfizer, and many more.
The Role
We are seeking a proactive, enthusiastic, and detail‑oriented Client Success Analyst to support our Client Success team in delivering exceptional service to our clients. In this role, you will gain hands‑on experience in client communication, data analysis, artificial intelligence, administrative support, and project coordination, while working closely with experienced team members to ensure high client satisfaction and smooth project execution.
Responsibilities
- Client Communication & Coordination: Support the Client Success Team in managing client relationships, assisting with client queries and participating in client meetings. Track and manage internal and external support requests, ensuring timely follow‑up and accurate delivery.
- Report Preparation & Data Maintenance: Prepare regular reports for internal stakeholders and clients, covering key metrics, progress updates, and client application usage. Maintain accurate and up‑to‑date client data, including managing data uploads and performing data quality checks to ensure integrity.
- Client Application Configuration: Configure and customise client applications according to project requirements, collaborating with internal data and engineering teams as needed. Provide support for client workshops by reviewing client requirements and creating relevant slideware.
- Bug Reporting & Testing: Identify, document, and report bugs or system issues to the development team, tracking resolution progress. Participate in testing phases for system updates, ensuring client requirements are met and issues are resolved in a timely manner.
- User Management: Manage user access and permissions for client applications, ensuring compliance with licensing agreements.
What we can offer
- Strong training and development programme with 20+ learning modules covering market access, pricing, and transferable skills such as project management and presentation writing.
- Learn best practices in project management from true leaders in the industry in a friendly and fun environment.
- Support available from managers and the senior team within an accessible, flat company structure.
- Development opportunities and performance/promotion reviews to accelerate your growth.
- Rewarding high performance with a generous compensation package.
About you
- Experience: 1+ years in a client‑facing role, preferably in a relevant industry.
- Skills: Excellent communication and organisational skills, with a strong attention to detail.
- Technical proficiency: Comfortable using Excel, digital and artificial intelligence tools and platforms for project management and client communication.
- Team player: Ability to work collaboratively with cross‑functional teams and support senior team members.
- Proactive attitude: Eager to learn, take initiative, and contribute to the success of the team and clients.
Client Success Analyst for Digital Solutions in London employer: Access Infinity
Contact Detail:
Access Infinity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Analyst for Digital Solutions in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services, especially in the pharma sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Client Success Analyst, you'll need to convey information clearly and effectively. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Access Infinity!
We think you need these skills to ace Client Success Analyst for Digital Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Success Analyst role. Highlight relevant experience, especially in client-facing roles, and showcase your communication and organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit for Access Infinity. Don’t forget to mention any experience with data analysis or project management that aligns with what we do.
Show Off Your Technical Skills: Since this role involves using digital tools and platforms, make sure to highlight your technical proficiency, especially with Excel and any AI tools you've used. We love seeing candidates who are comfortable with technology and eager to learn more!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Access Infinity
✨Know Your Clients
Before the interview, research Access Infinity and its key clients in the pharma industry. Understanding their needs and challenges will help you demonstrate how your skills can contribute to client success.
✨Showcase Your Communication Skills
As a Client Success Analyst, communication is key. Prepare examples of how you've effectively managed client relationships or resolved queries in the past. This will highlight your ability to engage with clients and support their needs.
✨Be Data Savvy
Brush up on your data analysis skills, especially with Excel and any digital tools mentioned in the job description. Be ready to discuss how you've used data to drive decisions or improve processes in previous roles.
✨Demonstrate Proactivity
Prepare to share instances where you've taken initiative in your previous roles. Whether it was improving a process or leading a project, showing your proactive attitude will resonate well with the interviewers.