At a Glance
- Tasks: Support daily operations as a Medical Receptionist, handling calls and managing appointments.
- Company: Join the dedicated team at Churchtown GP Surgery, focused on quality healthcare.
- Benefits: Full training provided, with opportunities for career advancement and personal development.
- Other info: Friendly team environment with a strong focus on customer service.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Previous public-facing experience and excellent communication skills are essential.
The predicted salary is between 23382 - 28578 £ per year.
An exciting opportunity has arisen for an enthusiastic and self-motivated receptionist to join our team as part of a quality improvement programme at North Park Health Centre.
We are looking to appoint a Medical Receptionist who possess the skills to support the smooth day to day running of the Practice.
Key Responsibilities
- Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary.
Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
- Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
- Greeting patients and visitors to the practice
- Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas.
- Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
- General office administration, including scanning, making outbound calls to patients, electronic filing and faxing.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
The successful candidate will have previous experience of working with the general public, have excellent communication skills and be smart, polite and confident.
You will also possess a strong team ethos, will be friendly and able to convey a positive image of the practice to patients and Partners and will be ready to work with our existing reception team.
The role will be challenging and rewarding and will provide the opportunity for advancement and development.
Full training will be given.
- Informal visits to the Practice are welcome
- #J-18808-Ljbffr
Level 3 Business Administrator – Churchtown GP Surgery in Sefton employer: Access Industry
At Churchtown GP Surgery, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Level 3 Business Administrator, you will benefit from comprehensive training and opportunities for professional growth while contributing to the well-being of our patients in a community-focused setting. Join us to be part of a dedicated team that prioritises respect, sensitivity, and excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Business Administrator – Churchtown GP Surgery in Sefton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Access Industry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Access Industry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Level 3 Business Administrator – Churchtown GP Surgery in Sefton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Access Industry:Your cover letter is your chance to shine! Tell us why you want to work at Access Industry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Access Industry!
How to prepare for a job interview at Access Industry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
